MX Trainer at Smollan

As a Trainer you will be responsbile for:

• Facilitation of training sessions
• Deliver practical modular training on current handsets and handsets that have low rate of sale
• Writing and marking of tests
• Plan open sessions at regional Service Provider premises
• Consolidate and record all events on events calendar in the office
• Manage training diaries in accordance to Training Specialist in region
• Attend Network data training to acquire knowledge on customer data
• Attend weekly Product Consultant meetings where possible to get knowledge of what is taking place infield
• Attend meetings with trainers where necessary
• Attend conference calls where necessary to gain national insight on responsibilities based on GTM
• Effective implementation of the training
• Assess client requirements
• Assess user level
• Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc.
• Delivering Solutions/Products training on time (Minimum Trainings in a month.)
• Conduct FSP training in the relevant Hub
• Arrange training logistics (equipment, venues, resources etc.)
• Ensure training takes place for relevant teams
• Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman Training and Consumer training noted
• Effective delivery of training
• Identify geographical areas associated to training needs
• Conduct train-the-trainer workshops with field managers
• Train end users - a percentage if it is refresher training but training all end users if it is a new program
• Oversee and monitor the overall training delivery process.
• Evaluation and measurement of effectiveness of training
• Practically assess users in field
• Conduct written tests to assess learning
• Assess improvements in quality of data captured as well as on-time project completion
• Analysis of training results to assess effectiveness of training
• Analysis of training attendance within various channels against rate of sale within channels
• Record keeping of all promotional approvals to report on actual expenditure by account and by channel
• Consolidate weekly training figures and report on training delivered
• Effective Self-Management
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, demonstrating abilities to manage competing demands
• Demonstrate abilities to manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Key Competencies

• Organizational commitment
• Teamwork & collaboration Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• High resilience & stress management
• Service excellence
• Analysis & problem-solving
• Planning & prioritization
• Quality & detail excellence
• Communication

To qualify for this role, you should have:
Minimum Qualifications:

• Matric

Minimum Requirements

• Tech Savvy
• Valid Drivers licence plus Own Reliable Car
• Training experience

Knowledge, Skills & Abilities:

• Self Management
• Time Management Skills
• Planning and Organising skills
• Communication Skills
• Effective implementation of promotions
• Customer Service Skills