Multi Property Systems Manager (based in Johannesburg) at Marriott International

JOB SUMMARY

• The Multi Property Systems Manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.
• The Multi Property Systems Manager, reports to, and is directed by, a Senior Multi Property Systems Manager, and is responsible for assisting hotel management with technology implementation, end user and infrastructure support, compliance and preventative maintenance. The role holder provides end user and infrastructure support defined within the Property IT Shared Services Agreements and participates in appropriate coverage for emergency support of systems 24 hours a day, 7 days a week on a rostered standby basis.
• This role is responsible for ensuring hotel-based technology is installed and operated to Marriott’s required standards and to always maintain security compliance. The Multi Property Systems Manager interfaces with vendors, Marriott’s Service Desks in both the region and globally, hotel associates, hotel executive teams and service providers along with various above property and Global Technology resources

BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

• Number of Properties 6 - 15
• Interacts with various levels within the organization and key vendors.
• Control or Influence of Budget (Y or N) N
• Role is based in the assigned area within South Africa
• Role requires extensive travel within assigned properties.

Business Context

• Ensures Hotel technology compliance with all Marriott International Policy and Information Security Manual requirements.
• Maintains Inventory of applications and hardware
• Hotel Liaison for information technology vendors providing support and services.
• Provides escalation support for out of SLA issues for 3rd party vendors.
• Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
• Reinforces communication to property management relating to IR policies / projects / issues and plans.
• Provides status reports to property management teams as requested.
• Assist in managing technology/asset life cycle for each property (infrastructure and EUC devices)
• Assists in the management and implementation of property systems upgrades.
• Provides infrastructure support to hotel operations as defined by support processes.
• Manages desktop and laptop backups.
• Provide desktop support to end users.
• Assist with moves/adds/changes for EUC devices.
• Manages server and infrastructure backups.
• Creates and maintains a secure and clean computer room.
• Applies security and operating systems patches as directed by corporate and divisional technical leads.
• Helps create and assists in execution of IR related disaster recovery plans.
• Ensure Box Repository is updated, and local copy exists at outlaying properties.
• Monitors effective flow of case management amongst Support Desk, and technology partners.
• Manages Active Directory environment for each property.
• Works with EMEA IT Infrastructure team to ensure effective operation is maintained at properties utilizing the Marriott VDI environment.
• Works with Continent Information Security Partners, Field Support Service team and IT Infrastructure team to ensure IT security compliancy is achieved and maintained in all hotels within area.
• Assist with providing data analysis and recommendations for annual process for ensuring costs effectiveness associated with Software licenses and subscriptions, such as Microsoft 365
• Maintain availability of current documentation for cabling, network systems, and applications

Candidate Profile

Experience

• 1-3 years IT management experience gained in the hospitality industry.
• Good problem-solving skills.
• Hotel operations experience and demonstrated hospitality management skills.
• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)
• Information Technology Infrastructure Library, ITIL (desirable)

Personal Attributes and Competencies

• Engages in fixing the problem.
• Analytical; makes decisions using data.
• Collaborative; team player
• Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
• Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education or Certification

• Bachelor’s degree required or equivalent work experience.

Technical Expertise

Technical Skills/Computer:

• Appropriate knowledge of Marriott’s EMEA continent standard applications and supporting infrastructure.
• Understanding and working knowledge of Marriott’s IT policies and processes.
• Good understanding and skills of Marriott International’s standard office automation applications
• Microsoft Windows Server
• Microsoft Active Directory
• Microsoft Windows 10 / 11
• Virtualisation Technologies (Inc. VMWare and VDI)
• Edge Managed Network Switching
• Working knowledge of WAN/LAN & VPN technologies including MPLS
• Working knowledge Microsoft Terminal Services
• Internet Security Technologies
• Voice IP telephony including Hosted.
• Marriott International desktop & server (physical and virtual) build process.
• Outlook email and approved mobile devices.

Technical Skills/Other:

• Knowledge of Marriott datacenter environments
• Marriott Security Compliancy & PCI-DSS requirements
• Oracle Opera Property Management Systems/Sales & Catering
• Oracle Simphony Point of Sale
• Shiji InfraSys Point of Sale
• Golf, Leisure, Spa and other Marriott Operational Systems
• Marriott Global Property Network Standards (GPNS)
• Marriott Guest Room Entertainment Standards (GRE)
• Marriott Digital and Contactless Experience Solutions including Mobile Key, Mobile Check-in, Mobile Dining, Empower GXP
• Marriott approved Backup Solutions
• EFT Credit Card Systems
• Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.
• Excellent written and verbal communication skills, with ability to communicate technical.solutions to non-technical managers.
• PCI-DSS / PII security compliance