MIS Analyst at Sanlam Group

What will you do?

• This role reports to the Business Optimization Team Leader who plays a pivotal role in ensuring Profit targets are met.  See further roles and responsibilities below.

Role and Responsibilities

• Ensure Contact Centre, including Loans and Collections reporting requirements are met on a daily/weekly/monthly basis
• Highlight key trends noted in the Contact Centre, including Loans and Collections  space
• Continuous engagement with Contact Centre and other stakeholders
• Automation of performance dashboards in collaboration with BI,
• Provide actionable insights to the SPL management team
• Building and maintaining reports
• Developing and cross-skilling team in order to ensure growth and knowledge sharing
• Identify opportunities to drive cost saving, revenue driving and efficiency-based improvements for the business

What will make you successful in this role?

• Excellent communication skills, both written and verbal. 
• Comfortable with ambiguity in a fluid organization. 
• A natural skill to engage with people 
• Passionate about people and Business performance
• A high level of attention to detail with excellent organizational skills. 
• Passionate and enthusiastic about excellence and attention to detail. 
• Managing projects with multiple stakeholders
• Being aligned to business values, Care, Collaboration, Innovation, Integrity

Knowledge and Skills

• Strong knowledge of financial services.
• Previous exposure to Loan Acquisition as well as Collections 
• Understanding of modelling
• Strong knowledge of Avaya and P
• MS Office, particularly Excel (advanced user)
• SQL
• Power BI
• Report Building 
• Trend analysis

Qualification and Experience

• Grade 12 and 2 years experience in MIS
• Experience in Building and Maintaining reports
• Previous exposure to Loan Acquisition as well as Collections