MFC Administration Manager (Foundation Market) at Old Mutual South Africa

Job Description

• This role ensures effective administration through end-to-end process execution and alignment of administration priorities with client priorities. The incumbent is individually accountable for achieving results through others, over periods of up to a year.

Strategy & Planning

• Works closely with key stakeholders to implement the FM Distribution Operational Strategy & Business Plans, in line with the FM Business Strategy.
• Co-accountable with Regional Sales Leaders and MFC functional partners for translating the distribution strategy into initiatives, including the management of budget, resources, and manpower.
• Together with MFC functional partners co-develop and deploy initiatives that enable distribution staff to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance.
• Support National Sales Leader together with MFC functional partners in integrating delivery and metrics across the people, process, finance, and customer dimensions of the FM Distribution channels.
• Relies on MFC functional partners to help implement enablement initiatives.

Distribution channel support

• Supports the National Sales Leader in all operational deliverables – single-entry point (Enablement, Marketing, HC, Incentives, Market Acquisition and Capability Cluster).
• Implements the direction set by the business for the sales support function in FMR.
• Builds strong relationships with distribution teams.
• This is essential to stay embedded with sales teams and deliver sales enablement initiatives that will resonate most with them.
• Collaborate with internal and regional/provincial teams to drive implementation of recommendations and identify means to track performance
• Based on Business Head’s direction, continuously review, adjusts and embed appropriate business process governances rules, procedures and support structures.
• Identify areas of operational improvements and drive more cost-effective solutions in coordination with relevant groups internal to the channels.
• Assist in foreseeing constant up- and down-stream potential impacts on channels while investigating sales operations process improvement.
• Co-manage with National Sales Leader and MFC functional partner’s new initiatives to test capacity for increasing efficiencies across the channels.
• Organize/plan/diarise all FMR workshops, conferences and road shows in conjunction with Incentives team.

Reporting

• Investigate issue escalations and provide timeous response to MFC functional partners on inquiries as requested, ensuring issue and error resolution.
• Assist National and Regional Sales Leaders by preparing presentations and identifying key takeaways.
• Assist National Sales Leader with operational dashboards, weekly and quarterly sales reports that communicate performance.

Business partnering

• Continuously monitor and ensure delivery of all support functions from MFC functional partners in accordance with the Service level agreements.
• Build strong sustainable business relationships with all MFC functional partners.

Project management

• Participate in cross-functional projects to solve business problems, and develop a deep understanding of MFC’s operations, processes, and tools at hand.
• Collaborates with multiple stakeholders to prioritize and maximize the impacts of projects across the FMR channels.

Distribution Channel administration in collaboration with MFC functional partners

• Orders and distributes laptops, cell phones/sim cards, airtime, etc. for Sales Leaders and Agents.
• Requests new updates to cost centres, branches, Magnify, Cherwell, etc.
• Orders and distributes starter packs for Sales Leaders and Agents.
• Manages and updates Sales Operations Manual.
• Updates organogram, staff codes, asset register, birthday lists and FMR events calendar.

Requirements

• Matric qualification
• 3-4 years’ experience in a senior admin role supporting a sales team
• Advance MS Office skills
• Financial Services industry experience
• Understanding of MFC business (advantageous)

Education

• Matriculation Certificate (Matric)

Closing Date

13 February 2023