Mascor: Technical Specialist - Greytown at Plennegy Group

Description

• Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship. 
• Mascor is currently looking for a Precision AG Technical Specialist to provide direction, marketing and support for precision technology solutions to the agricultural, construction and forestry markets ensuring that Mascor ia a leading intelligence solutions provider.

RESPONSIBILITIES:

• Support
• Develop and implement tools to assist employees and customers to enhance their product knowledge.
• Provide assistance to employees and customers remotely.
• Create and follow up on CCMS cases, engaging with the factory directly 

Sales

• Attend to any inquiries on sales from both employees and customers.
• Fulfill full sales function of precision technology solutions for SA and East Africa.
• Assist all departments to develop the confidence to operate and sell equipment correctly.
• Ensure up-to-date knowledge on changing product lines.
• Identify necessary technology solutions needed by specific markets.
• Share new features and benefits with the sales department as and when they are released.
• Develop construction and forestry technology sales tools.
• Meet budgeted sales targets.
• Introduce new leading-edge products

Training

• Plan, organize, promote, and deliver service and support clinics during specific seasons
• Enable specialists to deliver training on all precision products.
• Train customers and staff on available online tools
• Develop presentations to ensure training or new information gets delivered accurately
• Maintain John Deere training levels and redeliver to sales, technical and parts personnel as needed.
• Develop helpful advice to employees to assist with quick solutions. vii. Ensure construction and forestry technology training is initiated and executed.

Marketing

• Participate in customer on-farm demos and optimization sharing
• Introduce new products to their respective markets.
• Follow up with salesmen to ensure targeted customers receive demonstrations.
• Develop a monthly marketing plan with 80% execution
• Share promotions on products at the correct time of the season

Management

• Ensure all subordinates' performance management is managed and monitored. Drive development areas.
• Compile and report on cost to budget for the department.
• Control stock obsolescence within budget
• Address customer inquiries timeously.
• Maintain customer products' uptime.
• Monitor and Manage outstanding CCMS cases for service relates cases.

Requirements
REQUIREMENTS:
Qualifications:

• Min: Technical trade test qualification
• Ideal: Relevant Bachelor’s degree

Experience:

• 3-5 years’ experience in the Precision AG field or Technology fields

KEY COMPETENCIES

• Extensive knowledge of agricultural, construction and forestry activities and processes.
• People Skills – the ability to engage, inspire, and influence people.
• Planning skills
• Able to operate under pressure.
• Good communication skills and diplomacy are required with both internal and external customers.
• Presentation skills