Marketing Administrator (ADMED) at Guardrisk

Role Purpose

• To provide full admin support to new business consultant and scheme manager. 

Requirements

• Matric
• Computer literate - basic computer skills knowledge and experience, specifically in MS Office
• FAIS Fit and Proper including RE5
• At least 1-year client/broker service experience
• At least 1-year administration experience
• At least 1 years’ experience in health or short term Insurance products
• Previous gap cover or medical scheme servicing or administration experience would be advantageous

Duties & Responsibilities

• Receiving of incoming calls during office hours, in a professional and friendly manner
• To assist the marketing team, brokers and clients with queries, primarily via calls and emails. Where capacity constraints require policy servicing and capturing of applications
• Telephonic membership, premium and claims query handling through accessing OWLS’ (Guardrisk’s Gap administration system)
• Managing of difficult and/or colleagues, brokers, business consultants and clients in a courteous, polite and calm manner
• Where necessary, taking and receiving calls
• Distributing of messages to relevant team members in a timely manner
• Making outbound calls as-and-when necessary and instructed
• Ensuring a high level of customer service when liaising with internal staff, brokers, business consultants clients, binder holders and colleagues
• Where high email volumes necessitate, providing support to new business consultant and scheme manager for overflow inbound emails
• Efficiently managing of complaints received and ensuring that every complaint is dealt with professionally
• Assisting with any general and reasonable ad hoc administration requests as necessary across the Admed Division
• Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)

Competencies

• Excellent verbal, written and interpersonal communication skills
• Ability to professionally manage angry stakeholders, listen to customers’ needs and communicate clearly with customers telephonically and written communication
• Results and solutions driven with a strong sense of responsibility and ownership
• Discipline, reliable and good time management skills
• Strong customer service orientation
• Strong administration skills – attention to detail and accurate
• Self-driven with an ability to work independently as well as to function effectively within a team
• The ability to remain interested and focused when repeating information
• Resilience and ability to work under pressure