Manager, Technical Operations - Cape Town at Confluence

Responsibilities include:

• Manage the acquisition, ingestion, and monitoring of market and client data for daily processing.
• Investigate and resolve both internal and external data-related inquiries.
• Identify process improvements and streamline workflows 
• Work with development to enhance monitoring dashboards and automation of alerts
• Monitoring Revolution processes, IT resource usage and the time it takes to process each client’s portfolios.
• Resolve issues as they come up including working with client service to effectively communicate with clients. 
• Review and update KPIs for Revolution operations
• Measure the efficacy of the Rev Ops Group over time: number of incidences requiring intervention per quarter, number of incidences where clients did not have up-to-date reports available, etc. 
• Identify candidate enhancements to the product development / identify bugs and resolutions
• Proactively address deficiencies and respond to customer concerns in a timely manner.
• Stay informed of industry best practices and emerging trends in operations and integrate them as appropriate.

What skills and experience do I need to succeed?

• Bachelor's degree or higher in Business Administration, Operations Management, or a related field. Investment management industry experience is preferred.
• Minimum 8 years’ experience in operations management, preferably in the SaaS or financial analytics sector.
• High initiative and motivational leadership skills as part of a matrix-run organization 
• Strong communication skills for cross-functional transparency across the organization.
• Demonstrated ability to lead and scale operations in a fast-paced, technology-driven environment.
• Problem-solving skills, from data analysis to executing effective solutions.
• Excellent attention to detail.
• Proficient in data analysis and performance metrics to drive operational decisions. 

Technical skills: 

• SQL SERVER ( t-sql, stored procs,  query writing and performance troubleshooting)
• Some cloud exposure - AWS or Azure 
• System performance Monitoring skills – analyzing logs, Creating Dashboards / Alerts (Datadog/Sumo etc)
• Understand System Security Principles, Encryption, Access controls, Patch management.
• Good problem solving / investigation skills with an analytical mind.
• Domain Knowledge will be very useful.