Manager Stakeholder Relations and Communications at Media Development and Diversity Agency -MDDA

Reference No. MSR&C2024

Overall Purpose of the Job

Purpose Statement

To manage the maintenance of a positive brand profile for the MDDA, both internally and externally, through focused communications activities, in order to foster good stakeholder relations and facilitate the advocacy role of the Agency.

Education (Formal Qualification Required)

Minimum

• NQF Level 7 Qualification in Communications / Marketing / Business Management / Brand Management / Reputation Management / Digital Marketing

Advantageous

• NQF Level 8 Qualification in Communication / Marketing / Business Management / Strategic Brand Management / Digital Marketing

Legal Requirements (e.g. Driver’s License, etc.)

Detail

• Driver’s License

Experience (Experience Required - Number of years)

Minimum

• 5 years’ experience in communications and stakeholder relationship management, or marketing

Advantageous

• 5 years’ experience in communications and stakeholder relationship management within the Media Sector, or Marketing Management

Position Description

Key Performance Area / Main Output

Operational Planning & Implementation

• Contribute towards the development of the organisational strategy and annual performance plan
• Helping in Developing the MDDA’s Communications Strategy, include Digital, and Stakeholder strategies in alignment with organisation’s objective
• Develop the annual operating plan for the area of responsibility, in consultation with the line manager, and manage the implementation therein
• Keep abreast of the applicable legislation and regulations to ensure compliance and support decision making
• Report and provide feedback to the line manager on the performance of the unit

Stakeholder Relations Management

• Provide overall support and management of stakeholder relations on behalf of the MDDA
• Represent the MDDA at communications meetings
• Manage relationships with internal stakeholders to understand the business challenges/opportunities and recommend relevant communications programs that will maximise the organisation’s growth potential
• Build and sustain relationships with external stakeholders including: government officials, external clients, visitors and service providers/vendors
• Manage relationships with communities and ensure that community media development initiatives are communicated accordingly
• Develop and maintain media relationships and facilitate media interviews
• Manage information dissemination of Board decisions to MDDA staff
• Implement and manage online marketing campaigns to enhance the MDDA's digital presence and engagement
• Measure impact and brand equity of the organisation

Internal and External Communication

• Manage the planning and preparation for the internal and external communication (e.g. newsletters, media releases)
• Lead content design by reviewing and approving content, lay-out and design on various communication platforms
• Facilitate the communication of all internal and external communication and ensure that all stakeholders have access to the relevant information
• Develop branding concepts for approval by the line manager
• Create awareness and promote the MDDA mandate externally through the management of events and exhibitions
• Host MDDA expos, roadshows, events and functions
• Manage the availability of promotional material for events and stakeholder engagements and monitor adherence to branding guidelines
• Provide support in the preparation of press releases in line with the communication plan
• Manage the maintenance of the communication contact database

Budget Management

• Prepare the annual budget for the area of responsibility in accordance with financial policy and procedures
• Monitor expenditure against approved budget, providing variance analysis and monthly reporting
• Plan for procurement in compliance with supply chain prescripts
• Authorise expenses aligned to the approved budget, as per Delegation of Authority
• Manage unit assets in compliance with the supply chain policy

People Management

• Manage the recruitment of subordinates in consultation with the Human Resources Department
• Develop performance contracts for direct subordinates and conduct performance reviews to measure performance against agreed objectives, identifying training needs
• Provide guidance, coaching and mentoring to subordinates
• Manage the initiation and coordination processes for discipline and workplace conflict, in consultation with the Human Resources Department
• Manage the administration of subordinates through the approval of leave and travel expenses
• Promote a culture that reflects and rewards productivity and results, team orientation and employee well-being

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Marketing principles
• Public relations
• Broadcasting sector
• Print media sector
• Branding principles
• Financial principles
• Digital marketing and related platforms

Skills

• Management
• Relationship management
• Problem solving
• Communication
• Planning
• Time management
• Graphics Design, Canva, InDesign or other similar

Behavioural Attributes

• Attention to detail
• Integrity
• Ethical
• Deadline driven
• Customer focused
• Team player
• Conflict resolution

Special Requirements

Detail

• Required to work extended working hours
• Required to travel