Manager: Services and Logistics at Durban University of Technology

Minimum Requirements:

• Degree in Business Operations, Logistics, management or equivalent (NQF 7).
• 5 years management experience in logistical services.
• Must have sound knowledge of:
• Logistics management
• Corporate travel
• Logistical services

Summary of Duties:

• Oversee the entire process of from acquisition, inventory management to delivery.
• Corporate travel management
• Correspond with clients, suppliers, warehouses, and operations hubs to ensure efficiency of logistics services.
• Find more efficient ways to move or deliver services.
• Manage warehouse inventory and keep records of the inventory.
• Monitor and manage budgets.
• Develop plans, select the better ways of delivering services and contracting.
• Keep up to date on various ways and options for service delivery.
• Customer service orientation.
• Respond to and resolve complaints and problems.
• Ensure reliable and efficient delivery of services within DUT campuses.
• Understanding business requirements.
• Developing the customer charter and action plans.
• Ensure compliance to DUT policies and procedures regarding procurement and management of service providers.
• Develop the service charter and SLAs.
• Ensure stakeholders adherence to SLA’s.
• Managing and controlling of budgets.
• Assess and analyse the claims before they are submitted to finance for payment. (Whether rates claimed are those contracted).
• Ensure monthly meetings with service providers are held to track performance with contracts.
• Development of people centered management model.
• Ensure staff understand service levels and adherence.
• Develop the team culture and alignment across the unit.
• Planning, organizing and managing schedules for the teams.
• Monthly meetings with relevant stakeholders to address challenges and any suggestions to improve service delivery.
• Ensuring reasonable turnaround time for all services.
• Develop the regular reporting format on performance and deviation.
• Providing reports on contracted services and deviations from SLAs.