Manager - Sales & Marketing – CRT, Fleet & Card at Astron Energy (Pty) Ltd.

About the Job 

Responsible for the deployment of processes, programs, and systems to optimize Astron Energy’s overall profit and loss for the Fleet Card proposition in the Marketing support organization and in alignment with C&I and Retail’s Marketing strategic imperatives.  

•  Execute and implement comprehensive and integrated card/fuel payment solution marketing plans, strategies, and tactics, to compliment and support retail operations and C&I to achieve desired sales in Astron Energy 
•  Drive card/fuel payment solution sales within the Region by leading and Drive move to service excellence on the part of In-country Card Operations Specialists as far as the service offering is concerned
•  Card / Payment Solution Business Management
•  Develop and manage third party relationships

Financial Perspective

• Card Marketing Execution and Card Operations Management - Coordination of all aspects of proprietary and third-party card sales promotion and advertising, customer support and customer relationship management for Astron Energy.
• Achieve the Retail and C&I – Fleet Volume Plan (Volumes in Litres estimated at 250MML per annum) (Total market estimated at 1BBL)
• Achieve the Retail and C&I total margin as per business plan
• Ensure that Profit margins are achieved for the C&I - DC business. (Unit Margin)
• Responsible and accountable for the effective management of account receivables of Alliance Partners

Customer Perspective

• Build and develop relationships with 3rd parties in the Region (e.g., banks, cards issuers, service providers, etc.) that will deliver joint tactical promotions, minimize costs, and improve profitability. These relationships need to be aligned and developed to ensure nationally 3rd party relationships are leveraged.
• Financial Institutions (e.g., banks – insofar as alliance/co-branded card offerings exist);

Internal Processes / Collaboration

• Deliver efficient card/ payment solution processing, administration, and customer support.
• Collaborate with Brand & Retailing teams to deliver excellent customer service.
• Continually monitor the National Card marketing operations’ progress relating to these procedures and execution against plans. 
• Liaise with National Card Operations department to ensure that the offering to customers is delivered as proposed.
• Collaborates with Fiscal Services to ensure credit policies and procedures are in compliance with established policies. Responsible and accountable for all operational compliance issues.

People Management

• Organisational Capability: Drive card/fuel payment solution sales within the Region by leading and supervising the Card Marketing teams. These activities include:
• Training, educating, and motivating a dedicated sales team
• Providing strong customer service focus to team
• Leading generation programs
• Visiting key accounts as required
• Coordinating activities of In-country Card Operations Specialists.
• Drive moves to service excellence on the part of In-country Card Operations Specialists as far as the service offering is concerned. These activities include:
• Analysis of performance and sales reports per country focusing on Customer NOI to determine overall levels of service offering within the Area.
• Resolution (at National level) of any issues that have been escalated (from an In-country level.
• Manages direct reports, assist in career planning, and evaluate performance

Requirement

• Three-year Bachelor’s degree that is SAQA accredited
• 10-15 years of a demonstrated track record of experience in the following:
• Consistently meeting/ exceeding sales targets as sales manager or as an individual contributor
• Customer relationship management
• New business development
• B2B selling specific to on-road Fleet proposition
• Mastery level knowledge in B2B Marketing
• Knowledge of the Oil Industry, fleet products and services, fleet card banking, retail network and site automation
• Team leadership & development
• Business acumen including knowledge of business sectors, current market, and industry status
•  Managing 3rd party initiatives - Alliances