Manager: Retail Replenishment at Clover S.A. Proprietary Limited

Job Advert Summary    

• Clover is looking for Manager: Retail Replenishment to join the Customer Service Centre team in Roodepoort (Gateview). The successful candidate will be responsible for aligning and coordinating various retailer processes and systems with that of Clover to ensure optimised replenishment into stores.

Requirements    

• DEGREE
• Business English: Fluent
• Code 08 Driver's license
• Experience in working with senior management.
• Travel off-site/ overnight stay
• Computer literacy (Advanced)
• Relevant experience in applying job related concepts, techniques and processes at the required level.

Competencies    

• Ability to influence.        
• Proactive and action orientated.        
• Solves problems through effective decision making.        
• Maintains high standards.         
• Achieves Results Effectively        
• Business acumen        
• Collaborate with others to achieve a common objective.        
• Managing people for performance        
• Ability to negotiate.         
• Ability to apply numerical principles.        
• Ability to plan and organize.        
• Apply expertise and technology.         

Duties and Responsibilities    
Manage Retail Relationships        

• Responsible for collaboration with retail trade in store operations partners (PnP, Shoprite Checkers, Spar, Boxer)        
• Manage and maintain strong relationships with retail groups supply chain and replenishment teams.        
• Manage service level expectations and develop solutions for optimal revenue.        
• Communicate customer service levels to all relevant stakeholders internally and externally.        
• Optimise logistical efforts and increase revenue through identification and action on identified gaps.        

Optimise Stock Allocations        

• Coordinate stock allocations received from retailers through Key Accounts, Supply Chain and CSC engagement        
• Optimise customer service levels with internal cost efficiencies        
• Communicate with Regional Sales Managers and Key Account Managers to enhance contribution to sales targets        
• Plan and analyse retailer operational needs and resolve effectively        
• Support the sales teams in understanding systems and processes        

Coordinate Key Accounts and Master Data        

• Manage and maintain vendor maintenance on retailer systems for all retail groups        
• Coordinate necessary item and customer master maintenance on Clover systems through collaboration with Master Data        
• Manage new listing vendor availability processes         
• Coordinate and verify the completion of the new product vendor listing         
• Build historic data and use learnings to influence planning and execution of future promotions and activities        
• Conduct replenishment performance reviews with retail groups        

Support Planned Placement Activities        

• Calculate proposed planning quantities required for planned placement activities (FSU, Gondola, Pallet Displays etc.)
• Communicate planning requirements with Trade Marketing for demand planning purposes        
• Manage ordering processes for placement plan stock requirements through collaboration with key stakeholders        
• Support Sales Execution with incident resolution relating to planned placement activities        

Manage staff          

• Ensure optimal utilisation of staff.        
• Apply consistent discipline.         
• Train and develop staff.  
• Conduct meetings and ensure effective communication to all        
• Establish continuous improvement practices         
• Liaise and communicate with management in all departments         
• Set objectives, manage and measure performance of subordinates