Manager, Research at Standard Bank Group

JOB DESCRIPTION

• Deliver market research and customer experience insight in support of business needs and objectives for the Standard Bank Personal & Inclusive Banking operations by providing value added research insights, recommendations and strategic input derived from conducting and analysing high quality, appropriate and cost efficient marketing research.

QUALIFICATIONS

Qualifications:

• Degree in Marketing, Research, Economics, Statistics or other related Any research statistical software experience and web questionnaire design qualification would be an advantage.

Experience:

• 3-5 years’ market research experience.
• Experience in a pure market research environment, preferably on supplier side.
• Market Research exposure, experience and good application of knowledge.
• Solid experience of questionnaire design.
• Experience in strategic planning & development.
• Experience in interacting with support units, business, channel, operations and human resources.

Knowledge:

• Understands the financial markets, Personal & Inclusive Banking environment and the key business drivers that influence banking behavior.
•  Understands the positioning of the Standard Bank brand and how this is articulated.
• Knowledge of research/survey market best practices and methodologies.
• Intimate knowledge and understanding of service measurement techniques and analysis of measurement data.
• Understanding of banks’ services, products and procurement procedures.
• Understanding of the distribution channels, service processes and segment structures in Personal & Inclusive Banking and Group.

ADDITIONAL INFORMATION

Key Responsibilities:

• Responsible for the full research value chain, from understanding the business requirements to the reporting of key insights.
• Consults with stakeholders to obtain clarity on project needs/ requirements, which will eliminate uncertainty and ensure the required outcome.
• Partners with Personal & Inclusive Banking stakeholders to provide relevant research solutions.
• Manages the process of compiling the detailed research brief stipulating the objectives, outcomes, proposed methodology as well as the coverage for the research project in line with business case requirements.
• Ensures that the external research providers have all the internal information required to conduct the research on behalf of the bank e.g. internal customer data

Competencies:

• Decision Making
• Planning 
• Problem Solving