Manager: Fraud Operations at Capitec Bank

Purpose Statement

• To prevent and minimise financial losses due to fraud to Capitec Bank and its clients through: 
• Ensure compliance with all Fraud Association rules and regulations, guidelines of the Ombudsman and Capitec Bank’s risk requirements
• Effectively resolving client fraud cases through the application of expert fraud operations knowledge, while maintaining a high level of client experience
• Managing functions pertaining to Fraud Operations in the Financial Crime Operations Department
• These may include any of the following areas: Fraud Engagement, Card or Digital Fraud Investigations, Fraud Monitoring, Application Fraud and Internal Fraud

Experience
Minimum:

• At least 4 - 5 years’ experience in a fraud environment, dealing with detection and prevention within a banking / financial services organisation
• At least 3 years’ experience in leading a team
• Experience in Fraud Risk Management within a fast-paced and complex business setting
• Exposure to banking and risk systems

Ideal:

• 5+ years’ experience in Fraud or Forensics management 
• Capitec Bank policies, products, and procedures
• Legislation relating to banking

 Qualifications (Minimum)

• Bachelor's Degree in Forensics or Business Management
• Qualifications (Ideal or Preferred)
• Honours Degree in Forensics or Business Management
• Knowledge

Minimum:

• Good understanding of Fraud and Forensics Operations
• General management and business knowledge in retail or finance/banking industry.
• Processes, procedures and regulations relating to Fraud Operations
• SABRIC and Banking Ombudsman rules and procedures
• Budgeting and resource planning
• Fraud types (Smishing, Vishing, Fishing, Card swop, Card present, Card not present etc.)
• People management and development principles 
• The E-commerce markets
• Knowledge on relevant regulatory bodies
• Client experience and engagement.

Ideal: 

• Capitec Bank services, products, policies and procedures
• Fraud and Forensic Services
• Dispute resolution management for different types of Fraud cases
• Client Engagement Centre operations
   

Skills

• Commercial Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Management skills
• Problem solving skills
• Conditions of Employment
• Clear criminal and credit record