Manager - Finance Business Partner - Branded Retail Channel Finance at MTN

Mission/Core purpose of the Job

• The role is responsible in providing insightful analysis, financial modelling and business cases for sales and distribution business decisions thus enabling insightful business decision making. Drive and manage channel economics through channel profitability reporting and tracking of key financial indicators.

Context (Global influences, environmental/industry demands, organisational mission etc.)

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with established and aggressive competitor strategy and delivery
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requiring compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities outputs of the position (KPA's)

Financial Modelling

• Develop standardised financial modelling templates for different use cases to support insightful business decision making
• Understand cost and revenue drivers for all existing and new products to enable relevant input gathering for business cases
• Take responsibility for making recommendation submission having considered both financial and non financial impacts of decision consequences
• Responsibility for maintaining financial model integrity by carrying out periodic testing of the models. 

Support Channel Management on financial analysis

• Understand the structure and framework around Channel management 
• Oversight on all financial inputs and outputs relating to sales and distribution

Capital Budgeting/ Discounted CashFlow Techniques (DCF)

• Build capital budgeting models for all investments with an objective to establish if IRR , NPV’s & Profitability returns are viable
• Monthly report which tracks actual returns compared to original business case model – post evaluation review
• Analyse cost sensitivity & elasticity and impact on IRR and profitability 

Commercial Efficiencies

• Establish areas requiring efficiencies in S&D Business Unit and execute on plans to realise financial benefit
• Drive the process for producing insightful analysis for Connection Incentives (Acquisition costs) to enable the business drive optimal allocation/ reallocation of acquisition costs
• Drive the process for producing insightful analysis for Retention costs to enable optimal costs allocation for customer retention
• Prepare the reporting, management and coordination of Cost to Connect meeting for the channel and ensure execution of ensuing decisions from the meeting
• Take responsibility for helping channel to deliver Contribution Margin and EBITDA targets by driving A&R efficiency

Channel Finance & Economics

• Provide ongoing analysis to manage Channel efficiency to enable S&D leadership make sound channel management decisions
• Create and manage P&L for Channel and partner to enable assessment of stand alone performance of each distribution Channel partner
• Lead the implementation of recommended optimal Channel strategy and Channel improvement initiatives
• Lead Channel forecasting, planning and reporting on an on going basis providing reporting insights as part of month end close
• Collaborate with the Commissions team and provide stakeholders support in implementing and driving smart commission

Internal control management – Governance 

• Take responsibility for enforcing key governance issues
• Ensure all relevant open audit issues are resolved within deadlines

Operational Planning

• Consider the long term implications of actions from a broad perspective including long term positioning 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Consider local conditions, as well as competitor activity
• Fine tune systems in line with changing work practices, providing the context for those providing services
• Identify innovative ways to use minimum resources to achieve maximum output

Customer Satisfaction

• Proactively initiate contingency plans to prevent delays and enhance stakeholders experience 
• Identify trends and patterns pertaining to stakeholders requests and ensure continuous improvement as an important element of service delivery
• Provide ongoing support to FINOPS, Commissions Team, S&D and FP&A to ensure clear visibility and enhance reputation of the Business
• Assist in the alignment of service delivery to changing needs

Supervisory / Leadership/Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. 

• Deploy and redeploy resources to get the work done
• Build and enforce a customer centric approach  
• Encourage and support collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Living the MTN Brand – changing and influence employees behaviour 

Required Skills & Capabilities e.g. teaching, report writing or specific skills/abilities such as computing or the ability to work without supervision

• Thorough financial knowledge and financial modelling
• Advanced knowledge of Microsoft Exceland PowerPoint
• Strong interpersonal skills including good written and oral communication
• Good analytical, problem solving and conflict management skills
• Good planning & organizing skills
• Good influencing skills
• Demonstrates Initiative

Key Deliverables

• Channel profitability reporting
• Completion of departmental projects within agreed time frames
• Customer satisfaction
• Continuous improvement of finance decision modelling & outcomes
• Achievement of departmental performance targets
• Alignment with MTN SA strategy
• Efficient and effective operational processes and procedures 
• Effective management of relationships with internal and external business partners

Job Requirements (Education, Experience and Competencies)

Education:

• Min of a three year degree or diploma e.g. B Comm. or Business qualification or equivalent
• CA or GCMA qualifications will be an added advantage

Experience:

• Minimum of 5 years’ experience in financial modelling and business case analysis. Experience in working in a medium to large organization 
• At least 2 years experience in a similar position, in dynamic and fast-moving industries
• Advanced knowledge of Excel and powerpoint
• Presentation and interpersonal skills

Behaviours and competencies (Qualified candidates for this position will therefore need to demonstrate the following):

Head - Big Picture Focus (20) 

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements 
•  Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30) 

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow
• Inspiring People Leader - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Builder – Builds professional networks across teams through collaboration and co-operation 

Hands – Results Focused (40) 

• Results Achiever - Produces sustainable business results 
• Operationally Astute – sets priorities, plans, organises and co-ordinates the work of others

Authorities

• As per MTN Delegation Of Authority (DOA) 
• Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Direct reports: None
• Matrix reports: None
• Key customers: Channel Management
• Key suppliers: Finance 
• Relations, etc.: Marketing, Sales & Service, IS; channels