Manager - Enterprise Connectivity Enterprise Business Unit at MTN

RESPONSIBILITIES:

Key Deliverables;

Strategy Implementation;

• Lead the Enterprise Connectivity function by leveraging the MTN brand and industry standards in order to position the Enterprise Connectivity function is a key enabler to enterprise solutions.
• Drive the Enterprise Connectivity vision by developing the enterprise connectivity framework in order to enable portfolio and market growth.
• Contribute towards the Enterprise Fixed Solutions strategy by analysing market trends, customer and business requirements in order to enhance revenue growth initiatives.

Operational Delivery

• Identify, expand, drive and execute on the enterprise connectivity initiatives in order to maximise the value revenue of enterprise connectivity for the ICT Enterprise Business Unit (EBU).
• Enhance product innovation, working with other product teams in order to lead new thinking and nurture new product ideas throughout the product life cycle
• Drive connectivity solutions to business problems at the enterprise level, by working across products in order to ensure that product fundamentals for network scalability, security, resiliency and exponential growth are architected, designed and delivered to provide a resilient and solid foundation for growth and customer adoption.
• Provide thought-leadership through sharing extensive knowledge on connectivity across industries in order to position MTN as a market leader in enterprise connectivity.
• Participate inDrive the delivery of enterprise connectivity products per approved Roadmap by collaborating with internal and external stakeholders, including peer product managers from other lines of business, in order to support bundling of ICT offerings and maximise value within ICT EBU products.
• Drive the development of enterprise connectivity solutions that are best-fit for client business requirements by interfacing with industry stakeholders and internal cross-functional teams, utilising data analytics in order to provide input into the business model.
• Develop business cases centred on enterprise connectivity for proposed ICT initiatives, by researching local conditions and competitor activity trends, and benchmarking with other organisations within and outside the industry in order to support revenue growth.
• Leverage alliance partnerships by developing and maintaining relationships with technology and connectivity partners in order to align product portfolios and roadmaps, thereby identifying the most impactful opportunities.
• Identify opportunities for product expansion and areas of obsolescence, by analysing feedback from various internal stakeholders, partners, customers and market data, in order to strengthen the enterprise connectivity function.
• Drive connectivity growth in large and complex enterprises by defining, agreeing on and maintaining the service management approach for enterprise connectivity services in order to enhance customer experience. 
• Stay abreast of relevant enterprise connectivity programs and infrastructure by maintaining an understanding of and identifying market and trends in order to align MTN to best-in-class industry practices.

Project Management;

• Collaborate with cross-functional teams to plan, define, and execute on product development projects and connectivity goals across thea portfolio of projects and activities in order to enable the development of best-in-class solution offerings.
• Track and monitor project execution by documenting, reviewing and reporting on requirements to ensure projects remain within the scope of the value stream.
• Coordinate project activities by engaging and guiding internal and external resources in order to ensure the successful completion of an assigned connectivity project.

Product lifecycle Management;

• Conduct period reviews of existing Enterprise Connectivity products by benchmarking pricing, specifications and customer journey against market competitors.
• Period initiatives to enhance product pricing and specifications. 
• Developing high volume journeys for Enterprise Connectivity products through use of BSS automation and Work Flow Management tools.
• Lead the delivery of a frictionless client experience of Enterprise Connectivity products across all market segments.
• Regular post implementation performance reviews of Enterprise Connectivity products against original launch business case. 
• Advising the Heads of Enterprise Fixed Solutions; EPMO and TPD on retirement of non-performing products. 
• Participate in the definition of parameters for partnerships Service Level Agreements (SLA) and monitor SLA performance indicators to ensure all compliance requirements that are established under contractual agreements between the organisation and vendors, are adhered to.

Governance and Risk Management

• Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to update the current enterprise connectivity strategy as required.
• Participate in the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s
• Identify and manage partners, and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.

Revenue, Cost and Budget Management

• Contribute towards budget management within the function by devising a bottom-up Revenue budget per Enterprise Connectivity product; Target connection numbers; associated Cost of Sales budget and Capex budget for Enterprise Connectivity products.
• Identifying inefficient areas and seek ways to reduce expenditure in order to deliver on set revenue targets

Go To Market Activities; 

• Increasing visibility of MTN Enterprise Connectivity Portfolio across target segments: SME, Large Enterprise, Public Enterprise and the Partnership channel
• Ensuring execution of a holistic set of Go To Market activities across traditional and digital channels per new Enterprise Connectivity product launches 
• Cross selling of Enterprise Connectivity products and solutions into the existing Fixed Solutions and Mobile client base

People Leadership and Organisational Capability Building;

• Manage, coach and mentor team members within the Enterprise Connectivity function by understanding team members' aspirations and goals in order to deliver on the key objectives of both the employee and the function.
• Evaluate current capabilities within the function, identify gaps and prioritise development activities and authorise recruitment from outside the organisation, when and as is needed.

QUALIFICATIONS

Education: 

• Minimum of 3-year tertiary degree
• Relevant certification / accreditation / membership with professional body as required for role 
• Fluent in language of country with basic command of English 

Experience:

• Minimum of 5 years’ experience in an area of specialisation coupled with supervising / managing others
• Worked across diverse cultures and geographies advantageous
• Experience working in a small to medium organisation
• Experience with SDWAN and MPLS products sets