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  • Posted: Aug 10, 2023
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Manager, Client Services - Johannesburg

    JOB DESCRIPTION

    • To lead the client service lifecycle by developing and implementing client service strategies, procedures and standards in order to deliver a consistent client experience. To direct and control the client service function by developing the client service model and driving digital enhancements in order to strengthen Standard Trust Limited (STL) value proposition

    QUALIFICATIONS

    • Completed Matric
    • Degree Business Commerce

    Experience

    • 10 years management experience in a Client Service environment, ideally within the financial service sector. A proven track record of success within a large operational area will be an advantage. Extensive experience in people management practices.

    ADDITIONAL INFORMATION

    Behavioral Competencies

    • Developing Expertise
    • Developing Strategies
    • Embracing Change
    • Exploring Possibilities
    • Generating Ideas

    Technical Competencies

    • Attitude of Customer Experience
    • Client Servicing
    • Client Value Propositions
    • Programme Management
    • Service Level Management

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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