Manager, Client Experience & Comm at Standard Bank Group

Job Description

• To monitor measure implemented for pro-active identification, execution, prioritisation, and measurement of a consistent approach to client experience through implementation, adoption of the client experience minimum standards, frameworks, and rules across CHNW SA fraud value chain. Support the management of the resolution of client and staff friction points to improve the overall client experience as it relates to fraud risk management considering the overall client experience objections.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality 

Experience Required

• Client Coverage - 4 - 5 years of experience .
• 4- 5 years hospitality management .
• General understanding of the Hospitality Industry.
• 4-5 years Experience in all facets of the hospitality service environment.
• Experience with stakeholder management required and must be strategic and operational in real Estates

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Making Decisions
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards