Manager: Business Intelligence at Santam Insurance

The purpose of this role is to track, measure and report on performance data for the business. Data is our most important asset and a crucial element to management of the business as a whole. Accurate reporting is of the utmost importance and this individual has the responsibility to provide reports on standard key performance indicators as well as ad-hoc reports to the Commercial & Personal community at large.

What will make you successful in this role?

• Reports on portfolio profitability in accordance with company budgets
• Provide data and analysis to Head: Commercial underwriting and Underwriting Managers as required
• Drive various process automations and efficiencies within Management Information
• Responsible for generating, quality and distribution of reports on a monthly and ad-hoc basis
• Responsible for implementation of information solutions
• Provide pricing and underwriting knowledge and expertise where required.
• Engagement at primarily SBU Heads and Regional Managers - Persuading and Influencing
• Engagement with IT - Management Information (MI) in order to ensure continuous improvement of both the processes and systems as required
• Providing advice, solutions and resolving complex information queries
• To monitor and provide advice, solutions and resolve problems relating to systems / underwriting information
• Responsible for accurate implementation of CL information solutions
• Building historical analysis views
• Product owner of CL data solutions
• Represent CLUW on Santam information governing authority (SIGA)
• Provide insight to Actuarial in terms of understanding data patterns and business trends
• Performance analysis of data and identification of corrective actions
• Analyse and build statistical models for various sets of data on a regular basis to assist in determining business trends
• Monitor results of all action plans implemented
• Data quality control and data management
• Develop automated reporting within in current constraints, given date programming knowledge
• Drive IT logs and engagement
• Primary analytical support to internal divisions (Risk Services and Broker Services)
• Analysis of Regional profitability and growth
• Examines and interprets business results and trends
• Trend analysis
• Ad hoc portfolio analysis - Other Business partners

Qualifications And Experience

• Relevant IT/ Data Science Qualification
• Insurance related studies recommended
• Ability to work with various systems and integrate data across platforms in an automated manner
• 5 years experience in data extraction, collation and automation, including data analytics
• 5 to 10 years insurance experience, ideally in commercial insurance
• Experience in leading a team
• Knowledge of Guidewire, Business Objects, Qlikview, Qliksense, Newsstand, Microsoft Cognos, DHIC (DataHub InfoCenter)

Knowledge And Skills

• Data science skills
• Computer programming skills
• Advanced Excel
• Underwriting
• Financial acumen
• Legacy systems
• Attention to detail
• Analytical orientation
• Pragmatism
• Problem solving
• Systems thinking
• Navigating ambiguity
• Change leadership
• Effective communication
• Strategic Risk Management
• Strategic Planning and Implementation
• Reporting and Administration
• Quality, compliance and accreditation

Competencies

• Drives Results
• Cultivates Innovation
• Client Focus
• Flexible and Adaptable
• Collaborates
• Organisational Savvy
• Manages Complexity
• Plans and Aligns
• Builds Effective teams