Managed Services Contracts Coordinator at CDW

Key responsibilities

• Quality Control (compliance checking) for all contract requests received. 
• Placement of third party orders on various suppliers
• Creation of standard templated contract documents for the various managed services sold.
• Create and confirm client invoicing schedules
• Ensure all work is completed in a timely manner and in line with agreed Service Levels (SLAs)
• Act as a point of escalation where necessary to resolve queries.
• Build a solid relationship with our internal and external customers

Qualifications, Skills & Experience

• 1+ years of experience in contract administration, admin, client management, vendor management, reseller management or related role
• Contract management: Strong understanding of contract management, contract Renewals, contract Cancellations and sales principles and practices from new sales and renewal sales.
• Stakeholder Management: Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
• Technical skills: Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
• Order processing: Experience in placing orders with various suppliers and managing supplier relationships, cancelling or recalling orders, validating Quotes and quality and compliance checking Customer request against Quote generated.
• Quality control: Experience in quality control or compliance checking for: contract requests, addition or removal of lines from existing contract, cancellation of contracts and renewal of existing contracts. DevOps approach to software; create high quality code using traditional software practices, such as building, linting, unit testing, source control, CI/CD, peer reviews, etc.