Logistics Clerk - Johannesburg at Tsebo Solution

Duties & Responsibilities    
Operational Delivery :

• Carry out moves as per request and within SLA timescales.
• Assist with pre-planning of moves.
• Provide regular updates regarding furniture stock levels to the Events Coordinator.
• Enforce and maintain quality at all times.
• Ensure that all snags are attended to timeously and report any issues to the Events Coordinator.
• Ensure a successful move and sign-off from the tenant.
• Ensure that outdoor terraces are set up every day (Cushion out in the morning and packed in in the afternoon or evenings Umbrellas opened and tables and chairs are aligned) 
• Assist with other Furniture Logistics and Moves related tasks in the building when required.
• Identify non- compliance and report to the Events Coordinator.
• Refer to events schedule on a daily, ongoing basis and ensure all meeting rooms are set up as per events schedule to ensure set up is done 24hrs prior to the meeting.
• Assist to ensure water bottles are refreshed regularly throughout the day.
• Assist to clear tables and align chairs in meeting rooms.

Customer Focus

• Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries, concerns and requests about products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Recommend advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Render excellent service with respect and enthusiasm
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Code of Conduct 

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken.
• Take responsibility for one’s own performance.
• Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.

Skills and Competencies    

• Sound knowledge of various types of office furniture.
• Excellent knowledge of removals, moving furniture, lifting, handling and transporting furniture.
• Excellent knowledge of basic tool and power tools handling.
• Knowledge of Health & Safety.
• Excellent communication skills.
• Excellent interpersonal skills.
• Excellent attention to detail and follow up skills.
• Ability to read floor plans 

Qualifications    

• Grade 12
• 1-2 years furniture moving experience 
• Minimum 2 Years’ experience in a similar environment