Living Benefits Claims Admin Assistant at Sanlam Group

What will you do?

• Preparing a claim for the Claims Consultant by ensuring all required information is available.
• Handling of queries (telephonically and/or via email) within agreed timelines.
• Action and respond to all customer/client follow-up tasks within agreed timelines.
• Answering of incoming calls on the Living Benefit Claims Helpdesk / Call Centre.
• Making outbound calls to assist clients on a daily basis.
• Engaging telephonically with clients regarding the progress of the claim.
• Referring of Claims enquiries to the Claims Assessor.
• Referring customer complaints to Management.
• Alert management of any trends being picked up while servicing clients.

What will make you successful in this role?

• 3 years’ experience in claims administration of Life insurance benefit claims.
• Experience in dealing with customer complaints.
• Knowledge of Life insurance Products and Benefits.
• Previous experience in telephonic customer service or call centre environment.
• The ideal candidate will be fully bilingual (English & Afrikaans - speak, read & write).

Personal qualities:

• Communicates effectively (writing and verbally)
• Planning and organizing
• Team work
• Working independently
• Adaptability and working in a pressurized environment

NB: The role will require overtime when needed, according to operational requirements.

Qualification and Experience:

• Grade 12 with 3 to 4 years related experience.
• Knowledge and Skills
• Claims administration
• Operate within claims guidelines and compliance