Living Benefits Claims Admin Assistant at Sanlam Group

What will you do?

• Preparing a claim for the Claims Consultant by ensuring all required information is available
• Administer and pay claims 
• Handling of queries (telephonically and/or via email) within agreed timelines
• Action and respond to all customer/client follow-up tasks within agreed timelines
• Answering of calls on the Living Benefit Claims Helpdesk (on rotation basis) 
• Engaging telephonically with clients regarding the progress of the claim

What will make you successful in this role?

Qualifications:

• Matric / Grade 12
• Relevant Degree or Diploma

Experience:

• 3 years’ experience in claims administration of Life insurance benefit claims.
• Knowledge of Life insurance Products and Benefits.
• Experience in the medical field (e.g. Nursing) will be an advantage.
• Previous experience in telephonic customer service or call centre environment will be an advantage.
• The ideal candidate will be fully bilingual

Personal qualities:

• Communicates effectively (writing and verbally)
• Planning and organizing
• Team work
• Working independently

Core Competencies:

• Collaboration
• Care
• Innovation
• Integrity 

NB: The role will require overtime when needed, according to operational requirements.

Personal Attributes

• Self-development - Contributing independently
• Decision quality - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

Due date: 18 April 2023