Key Account Manager, Operations, Air & Sea at DSV

Job Related Requirements

• Grade 12 Certificate
• Minimum 5 years’ experience in Ocean Freight Forwarding
• Minimum 3 years in managing people (supervisory or other)
• Tertiary Qualification in Supply Chain or Logistics will be an added Advantage

Electives

• Knowledge of current incoterms
• Knowledge of Retail Logistics / supply chain
• Knowledge of Order Management Systems
• Good Communication Skills 
• Direct client facing
• Requirement to work on excel reports at intermediate level
• Previous Experience in Cargo Wise One (operating system)

Duties and Responsibilities

• Management of operations team assigned to a specific set of customers
• Liaise with customers daily to ensure alignment of operational tasks and objectives
• Develop and maintain strategic relationships with customers
• Support Key account manager with account reviews and presentations
• Ensure account profitability is well managed and customer rate card is maintained
• Manage and maintain service levels within the KPI’s set out in the service level agreement.
• Understand the intricacies of the customers service requirements
• Manage the team to ensure optimal efficiency and productivity
• Collate weekly / monthly / quarterly data to present at customer meetings
• Ability to work overtime as operational requirements