Key Account Manager Consumer and Retail at DB Schenker

Responsibilities

• Develop and maintain an ongoing pipeline of prospective clients within the Consumer & Retail (C&R) vertical.
• Manage and lead RFQ’s and tenders to increase win rate.
• Represent ZA in C & R vertical globally.
• Develop and guide strategy to contribute to DB Schenker South Africa C & R initiatives in line with regulatory and industry requirements.
• Provide expert guidance on requirements for the company and products to be compliant with various sub sectors of the C & R industry.
• Contribute effectively to the C & R strategy for ZA, with a clear plan for business development and practical actions for short-, medium-, and long-term achievement.
• Support and guide cluster management and KAM teams in managing and developing global and regional key account opportunities successfully.
• Collect, analyze, and communicate customer, market and competitor information relevant to the Automotive industry.
• Facilitate a close, customer-focused collaboration with products, P&L owners and country sales / trade development teams.

Client Relationship Management:

• Build and maintain strong relationships with key clients.
• Understand the clients' business objectives and logistics requirements.
• Act as a trusted advisor to clients, offering solutions to optimize their supply chain.

Account Growth:

• Develop and execute account strategies to grow revenue and profitability of portfolio including target setting and achievement of such targets.
• Identify opportunities for upselling and cross-selling DB Schenker's services.
• Negotiate contracts and pricing agreements with clients.

Collaboration with Internal Teams:

• Coordinate with various internal departments, including operations, sales, and customer service, to ensure client needs are met.
• Provide guidance and support to operational teams to ensure service quality.

Key Performance Management:

• Develop, implement and present KPI’s on a regular basis to ensure service levels are met and exceeded.
• Address issues or concerns promptly and effectively.
• Identify opportunities for continuous improvement and implement accordingly.

Market Analysis:

• Stay informed about industry trends, market conditions, and competitors.
• Provide insights and recommendations to clients based on market intelligence.

Reporting:

• Prepare regular reports and presentations for clients and internal stakeholders.
• Track and report on account performance and progress toward goals.

Qualifications

• Extensive experience in the Commercial / Sales environment, specifically in strategic key account management.
• A minimum of 4-5 years' experience as a Key Account Manager within the Supply Chain / Logistics / Freight Forwarding environment.
• Deep understanding and solid experience within the Consumer and Retail vertical.
• Grade 12 or equivalent qualification is a minimum requirement.
• A Degree and / or National Diploma in Supply Chain/Sales and Marketing/Logistics would be advantageous. 
• Proven track record