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The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
Responsibilities :
Data Analysis and Root Cause Identification
Analyze data related to technical product issues.
Determine root causes of the problem.
Customer Interaction and Support
Respond to customer product inquiries via various channels.
Resolve customer concerns during installation, operation, maintenance, or compatibility issues.
Educate users on product usage.
Troubleshooting and Documentation
Preparation and Implementation of Lesson Plans.
Instruction in Classroom and Virtual Settings.
Use of Need Assessment Tools.
Follow-Up and Applicability Assessment.
Product Improvement and Development
Contribute suggestions for overall product improvement.
Support remote upgrades, installations, and maintenance.
Serve as a point of contact for technical and service-related problems.
System Diagnoses and Reporting
Customer Feedback and Closure
Requirements
Knowledge, skills and attributes:
Education and training:
Experience:
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