Junior Retirement Annuities Administrator at Momentum

Role Purpose

Support the day-to-day operational functioning within Retirement Annuity Claims department, by providing administrative assistance on investigation processes and adhoc administrative functions as required by Section 37C, Pension Fund.

Requirements

• Grade 12 or equivalent qualification
• 1-2 years’ administration and Section 37C, Pension Fund experience (essential)

Duties & Responsibilities

INTERNAL PROCESS

• Manage all assigned tasks within the relevant area of responsibility and direct calls and emails to the appropriate person for quick resolution.
• Manage incoming queries timeously by assigning, directing and escalating all queries.
• Answer and provide first time resolution and quality driven responses to all correspondences
• Establish and maintain electronic filing systems to ensure record maintenance and retrieval of documents.
• Keep client informed (verbally and/or in writing) if any unresolved queries is outstanding
• Create, maintain and enter information into relevant databases to ensure accurate record-keeping for various applications.
• Investigate dependents and their financial dependency.
• Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
• Follow established work procedures and schedules to manage and keep track of daily activities and tasks.

CLIENT

• Liaise in a professional manner with relevant stakeholders
• Build and maintain relationships with internal and external stakeholders
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Identify own growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage own performance within the team in order to ensure business objectives are achieved
• Contribute to innovation, change agility and collaboration within the team
• FINANCE
•  
• Contribute to the financial planning process within area
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

Skills

• Computer literacy
• Language proficiency
• Planning skills
• Service orientation
• Attention to detail
• Communication skills
• Microsoft Office

Competencies

• Adopting Practical Approaches
• attention to detail
• Upholding Standards
• Making Decisions within scope
• Following Procedures
• Producing Output
• Managing Tasks