Junior Operations and Technical Specialist (DBN) at BETSoftware

Job Description

We Want You:

• Are you ready to kickstart your career with an exciting opportunity? BET Software is looking for a Junior Operations and Technical Specialist to join our vibrant team in Durban. As a Junior Operations and Technical Specialist - Monitoring and Performance, you will play a crucial role in ensuring the smooth operation and performance of our key systems. This position offers a fantastic hands-on learning experience, where you can develop your skills in monitoring, data analysis, and proactive system health management. If you're eager to grow your expertise and make a real impact, we want to hear from you. Apply now and take the first step towards a rewarding career with BET Software.

You Bring:

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience and strong willingness to learn).
• Basic understanding of computer systems and network principles.
• Strong attention to detail and a keen interest in learning technical concepts.
• Excellent communication and collaboration skills to work effectively within the team.
• Ability to learn quickly and adapt to new technologies and procedures.

What You’ll Do:
Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.