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The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Purpose of the Job
The purpose of the Trainee IT Support Manager is to provide technical assistance and support to end-users (franchisees and instore staff) and the IT Support Manager. This role involves troubleshooting hardware and software issues, assisting with system configurations, escalating issues and queries to the necessary 3rd Parties if required. This role is often the first point of contact for IT-related issues and is responsible for delivering timely and high-quality support.
Job Objectives
End-User Support:
Technical Support:
System Documentation:
Collaboration with IT Teams:
User Training:
Qualifications
Experience
Knowledge and Skills
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