IT Technician at Oza Holdings

Job Description

• As an IT Technician, you will be responsible to provide technical support and maintenance for all IT systems and equipment at our head office and when required provide remote assistance to our mining sites. You will be responsible for managing MS 365 administration, networking, PC setup, and internet connectivity.

Key Responsibilities:

• Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including Install, configure, and troubleshooting of computer hardware, software, and peripherals for head office and mining sites
• Perform routine maintenance and upgrades on IT Related systems to ensure optimal performance and security
• Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP and other software and technologies
• Manage user accounts, permissions, and access rights within MS 365 environment
• Collaborate with Head office and remote IT teams to resolve complex technical problems and implement effective solutions
• Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
• Troubleshoot network issues, including connectivity problems, DNS, DHCP, VPN and firewall configurations
• Conduct regular backups and ensure data integrity and disaster recovery procedures are in place
• Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance
• Provide training and technical guidance to end-users on various IT tools and applications
• Adhere to IT policies, procedures, and security protocols to protect sensitive data and maintain regulatory compliance
• Create and maintain a knowledge base applicable to all sites supported by the IT department

Minimum requirements:

• A relevant tertiary qualification in IT
• 3 years’ experience in IT technical support
• Previous experience as a field technician is preferred
• A valid driver’s licence and own vehicle
• Problem-solving abilities
• Strong communication skills (verbal and written)
• Familiar with a fast-paced IT environment – non-negotiable