IT Support Specialist Scheduling & Release at Old Mutual South Africa

Job Description

• This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.

Skills & Responsibilities

• Monitor and manage batch processing and applications on Mainframe and Open Systems
• Ensure the overall delivery of service is of a quality standard (as measured against Service Agreements).
• Perform day to day operational activities which included periodic system checks, IPLs, housekeeping, Start/End of day procedures, system health checks, etc.
• Call logging and escalations.
• Ensure the successful completion of Mainframe and Open Systems workloads.
• Accountable for achieving results through own efforts with the assistance of defined operating procedures.  
• Creates temporary fixes within systems operational procedures to achieve Service Level Agreements.
• Provides technical advice and consultation.
• Implements cost saving /optimisation initiatives.
• Participates in systems handover process (OSSP).
• Acquires and applies knowledge of business processes, procedures, policies, and practices.
• Communicates effectively regarding support related activities.

Requirements:

• 3-5 Years IT Operating experience
• ITIL Certification
• TSO/ISPF, JCL, Scheduling tools (Control M or similar), ECS
• Support model includes 24x7 shift hours.

Closing Date

05 April 2023