IT Graduate at PG Bison

Job Description

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provides advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Receives and processes user complaints.
• Resolves computer problems and errors.
• Trains staff on computer literacy.
• Sets up and configures new computer and internet equipment.
• Performs routine inspection of equipment.
• Updates computer software and operating systems.
• Remotely or physically assists in computer-related concern.

Qualifications

• Degree relevant to any IT qualification
• Proficient in MS Office and IT-related applications

Knowledge & Skills

• Building strong working relationships with colleagues and clients.
• Effectively presenting technical information to non-technical stakeholders.
• Identifying areas for improvement in existing systems and processes.
• Effective time-management skills.
• Detail-oriented.
• Excellent communication and coordination skills.