IT Functional Analyst / Business Analyst at Cape Union Mart

Duties and Responsibilities:

• Conduct functional analysis across our ecommerce sites, order management system and CRM system, to identify business requirements and define functional specifications.
• Work with cross-functional teams including business stakeholders, IT, and vendors to design and implement solutions that meet business requirements.
• Collaborate with end-users to identify issues and develop solutions that address their needs.
• Ensure documentation and training materials are up-to-date to support end-users and future system changes.
• Stay current on industry trends and advancements.
• Perform and assume technical leadership for the configuration, with support from 3rd party vendors
• Collaborate with business stakeholders to understand and document requirements for system changes or improvements.
• Develop functional specifications, use cases, and system workflows to support project development.
• Work closely with IT development teams to implement solutions that meet business requirements.
• Conduct user acceptance testing (UAT) to ensure solutions meet business needs.
• Troubleshoot and resolve issues related to systems.
• Provide ongoing support and maintenance for order management processes and data systems.

Requirements:

• Degree in Computer Science, Information Systems, or related field.
• 3+ years of experience in functional analysis of warehousing systems in retail.
• Strong understanding of warehousing operations in retail.
• Excellent analytical and problem-solving skills.
• Experience with warehouse management systems (WMS).
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Job Related Behavioural Competencies.

• Analytical thinking and problem solving
• Eagerness to learn.
• Time Management and ability to meet deadlines and overcome challenges.
• Ability to clearly and concisely articulate problems and explain exactly how to reproduce them.
• Being proactive and taking initiative in your role.
• Ability to effectively work in a team environment while being self-directed and highly motivated.
• Team player
• Ability to build strong relationships.
• Verbal and written communication skills

Preferred Qualifications:

• Experience with eCommerce, order management and data systems
• Experience in a retail environment with multi-channel order fulfilment (e.g. brick and mortar, e-commerce).
• Familiarity with agile methodologies.
• Experience with SQL or other database management tools.