Investigations Administrator - Parktown at Rand Mutual - RMA

• As an Investigations Administrator you will be responsible for effectively and efficiently capturing data, imaging, indexing, provide administrative support and attend to client/customer queries (no advice to be given). In addition, you will plan for, implement and take joint accountability for the administration and the successful delivery of projects.

WHAT WILL YOU DO?

• Communicate and liaise verbally and in writing with customers/ suppliers/ and visitors
• File data and perform other routine clerical tasks as assigned
• Receive, sort, barcode, scan, batch, index and distribute incoming investigation reports in accordance and Service Level Agreements
• Compiling records of office activities
• Update existing customer personal information
• Complete ad hoc duties as requested and responded to in the stipulated time frame
• In collaboration with the stakeholders in the Project Office and Project Managers; plan for, implement and take joint accountability for the administration and the successful delivery of projects.
• Assisting project managers in tracking and following-up on project deliverables.
• Deal with correspondence, collating information, writing reports
• Effective application and utilisation of systems to ensure accurate and timeous
• record keeping.
• Timeous delivery/collection of documentation to relevant parties as per specified
• instructions
• Ensure adherence to compliance, corporate governance and relevant legislation.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively participate in own professional development and career path.
• Ensure effective relationships with internal and external stakeholders.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

WHAT YOU'LL BRING TO THE TABLE?

• Grade 12 (Required)
• Diploma in Office Administration/Secretarial (Added advantage)
• Knowledge of administrative and clerical procedures
• Data-entry experience
• SLA management
• Achievement orientated
• Passionate about continuous development and improvement
• High levels of integrity
• Self-motivated
• Emotional intelligence
• Effective interpersonal skills
• Effective written and verbal skills
• Customer service orientated
• Navigate complexity
• Compelling and effective communication
• Adherence to confidentiality
• Resourceful
• Attention to detail
• Effective decision making and problem solving
• Highly proficient in MS Office (Excel, Word and PowerPoint)
• Strong written and verbal communication skills