Internal Sales Representative - Service at Atlas Copco

Your role

•  End-to-end oversight of the business cycle from initial inquiry generation through invoicing and collection of payments.
•  Installed base mapping on monthly basis for equipment’s sold to customers in South Africa and Sub-Saharan Africa.
•  Identify new business opportunities through various internal and external sources.
•  Consistent interaction with our external customers (Service team, MVI – Motor Vehicle Industry, GI – General Industry and Projects team).
•  Day-to-day working in various CRM - Customer Relationship Management portals to manage sales pipeline.
•  Plan and execute transformation plan of customers from reactive repairs to ToolCover Products demonstrating their benefits.
•  Assist customers in maintaining appropriate levels of spare parts inventory. 
•  Ensure that all repairs and Preventative Maintenance are done including Maintenance kits, aligning with 1:1 ratio target.
•  Prepare and manage database of Preventative Maintenance schedule, Calibration schedule for tools and quality assurance products.
•  Carry out tele-sales, mailer campaigns and generate leads for aftermarket.
•  Target at least one chargeable service intervention per annum with genuine Atlas Copco parts with every customer.
•  Increase the sales of service kits. oil kits and vane kits for pneumatic tools.
•  Provide required service sales support to our distributors and channel partners.

Key deliverables

•  Revenue target.
•  Qualitative target.
•  Customer Satisfaction.
•  Generation of new business opportunities.
•  Number of quotes and its conversion.
•  Mapping of Installed base for Service Business.
•  Monthly Reporting on the Sales Activity.
•  Adherence to Business Code of Practice.

To succeed, you will need

•  2+ years of experience in selling products/solutions to customers.
•  Excellent communication skills, with proficiency in both spoken and written English.
•  Technical Knowledge.
•  Service products knowledge.
•  Proficient in PC skills (MS office, MS Excel, Power Point etc).
•  Basic selling skills.
•  Dynamic and motivated.
•  Collaborative: You promote proactive relationships with customers, as well as your internal stakeholders. Leverage insights from team members' perspectives and draw on experience to understand and anticipate customers' current and future needs, ensuring our business is well-positioned to meet those demands.
•  Open-minded: You possess clarity of thought and mature judgment, essential qualities for this demanding role. Your passion for engaging with customers drives you to explore various platforms for learning. You are adaptable and thrive in new environments, actively fostering agility within the organization.
•  Resourceful: You possess structured knowledge of Product, Market, Customers, and competitors' activities. You entail fantastic analytical skills and strive to present the best solution. You take basis from present and build strategy to demonstrate the value customer is looking for.
•  Entrepreneurial: You are confident to test new ideas and demonstrate practical solutions in order to proliferate and thus, lead our business forward. You have good problem-solving skills and find innovative solutions that builds a stronger customer relationship. Your actions target long term growth, and you strive for excellence in term.