Internal Client Services- QIRR- Senior Risk Analyst/ Risk Analyst (Client Acceptance) - Midrand at Deloitte

Job Description

Main Purpose of Job    

• A support resource team in delivery of standardised aspects of services to internal business especially on; Client Acceptance and Continuance.

Differentiators for this specific role
Quality of Client Acceptance/Continuances performed

• An appropriate level of understanding and knowledge of the DPM 1540 (Know you client:  Inquiries & Research and its appendixes); DPM 1510 (Engagement Acceptance & Risk Classification), DPM 1610 (Engagement Continuance & risk Assessment).
• Display a basic level and knowledge of all business units/service lines and the different requirements for each.
• To ensure that all client acceptance and continuance checks are completed accurately.
• To ensure that all client acceptance and continuance checks meet the requirements in respect of layout and neatness.
• To ensure that all client acceptance and continuance checks have sufficient, relevant and reliable information to be able to conclude on them.
• Ensure all correspondence are attached to cases.

Measurement
Client profile

• The nature of the activities of the client is descriptive to clearly establish what the activities of the client entails
• Links are sufficient and appropriately attached.

Ownership Structure

• The ownership structure has been identified, it is sufficient and can be relied on.
• Details of all entities that hold an effective 20% or more for all other entities of the shares/financial interest in the client (whether this is a direct or indirect shareholding; list all “upstream” entities/individuals who hold an effective shareholding or more in the client)
• Where a trust has been identified as a shareholder or client, provide full names of the trustees and beneficiaries of that trust
• Proof/links are sufficient and appropriately attached.

Individuals/Directors

• Names and designations for responsible individuals directing or managing the client's affairs has been provided, i.e. Key individuals (CEO, COO, CFO) and Directors (executive and non-executive directors of the client).

Research

• Research has been performed on all relevant databases
• Research has been performed on all the relevant entities i.e. all individuals, individual shareholders, client and shareholders; trusts etc.
• Research has been included to the case
• All possible implications/sanctions/litigations has been identified and documented.

Consultations

• A consultation where necessary has been logged and the appropriate feedback received, prior to proceeding with the Client Acceptance/Continuance
• The consultation number has been referred to on the KYC and the summary of the feedback/conclusion as also be documented. 

Communication with business

• If necessary, an email has been drafted to request information
• The request has been drafted neatly.
• The communication has been attached to the client/KYC.

PEPs

• The Client or its owners (shareholders), key management, directors or officers that qualify as Politically Exposed Persons (PEPs) have been identified, detail has been provided and proof/links have been attached.

Integrity Concerns or Adverse Media Coverage Searches

• Any integrity concerns or adverse media coverage about the Client or its owners (shareholders), key management or directors, particularly with respect to fraud, corruption, money laundering, terrorist financing, sanctions, criminal investigations, regulatory investigations, significant litigation or any other negative reports on public interest matters, that could adversely impact our firm have been identified and concerns raised and documented.

Overall

• Client Acceptance/Continuance has been performed in a neat manner and is overall well documented and presented
• Client Acceptance and Continuance Operational and Process Manual requirements and understanding are applied.
• Show initiative to report updates to ZA MDM and ZA CRM where applicable
• Seek assistance and guidance from manager in more complex cases
• Work effectively with ARieS (identifying gaps, report issues and assist with testing and updates of data sources)
• All correspondence has been done in a professional manner
• Documented relevant information from telephone discussions on cases as evidence
• Solved problems when faced with situations out of the ordinary
• Resolved queries via communication with Senior Management
• Assisted with any ad-hoc matters relating to the client acceptance and continuance process.

Monitoring and Review of Client Acceptance/Continuance Checks

• To ensure that all statuses are monitored and followed up
• To identify areas where Risk Analysts require training
• To demonstrate a broader understanding of how client acceptances/continuances impact the firm
• To display an appropriate level of knowledge and understanding of the firm
• To ensure that quality of client acceptances/continuances performed is maintained.

Measurement 

Review

• Review the research and analyse data on client acceptances/continuances request entities as performed by the Risk Analysts.
• Resolve any possible errors/ inaccurate data made during the analysing and research process or any other issues, with the Risk Analysts.
• Make sure that the Risk Analysts has been assigned to the case.
• Consideration of relevance of information on previous cases.
• Apply critical thinking in evaluating different business scenarios/outcomes.

Guidance and Assistance

• Provide assistance and guidance when required, i.e. researching and analysing data.

Work Allocation 

• Allocate work amongst staff members based on dashboards and mailbox priorities.

Training 

• Identify areas where risk analysts require training and initiate training session

General

• Being pro-active to initiate change / better ways of doing things.
• Work in close relations with client acceptance team
• Attending to Mailbox Queries
• Proper monitoring of mailbox requests and assigning of mails to individuals timeously 
• To ensure that clients/checks allocated have been appropriately dealt with.

Communication with Team and Management

• Regular communication with management when problem areas are identified, and keep management updated
• Communicate with team and management when uncertain
• Resolve queries via communication with senior management.
• Escalate cases to Manager of any outstanding info required from the client/engagement teams.

Attending and contributing to additional activities

• Assist with any ad-hoc matters relating to the client acceptance and continuance process i.e. updating process and review manuals; presentation preparation.
• Assist with additional tasks that may be delegated in an efficient, appropriate and effective manner.

Key Performance Areas: 
Strategic Impact 

• Under close supervision and guidance, assists team to deliver services within defined strategic objectives 
• Researches innovation and trends related to business as directed by line for use in enhancement of service offerings to clients

Client Impact: External / Internal

• Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
• Starts to develop effective working relationships within client business to better understand their requirements

Operational Effectiveness

• Understands context of own delivery against timelines 
• Assists team members as required
• Provides team with detailed reporting on status of deliverables on a daily basis
• Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
• Checks work prior to submission for review and notes feedback for reference

Development/Growth of Team

• Cultivates ability to give effective development feedback both upwards and to peers
• Actively works to address identified development areas 

Budgets / Profitability

• Effective use of time, equipment and resources

Qualifications

Minimum Qualifications    

• 3 x Year National Diploma/Degree 

Desired Qualifications

• Degree
• A commercial/business, compliance or risk qualification or similar

Minimum Experience    

• Three to Four years' experience within the function/area or similar environment
• Advance understanding of risk and independence aspects affecting the audit environment.
• Advance understanding of “Know Your Client” (KYC) and Anti-Corruption (AC) Procedures and requirements
• Advance Knowledge of Company Structures
• Some knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
• Computer literacy- Microsoft Office, Outlook, Excel and Word.

Desired Experience    

• 4 years’ experience within the function or similar

Additional Information

Technical  Competencies 

• Basic technical knowledge in specific functional area
• Basic skills in analysis and report writing
• Experience in drafting of professional presentations and reports for review
• Proficient in MS Office suite
• Basic financial knowledge and understanding

Behavioural Competencies

• Good communication skills, both written and verbal
• Interpersonal and relationship building skills
• Desire to develop self 
• Client delivery focus
• Adaptable
• Focus on quality and awareness of risk
• Problem solving ability
• Basic business acumen