Ict Support And Network Techinical Support Level 1 (Centurion) at AVBOB South Africa

Description

• Responsible for the Group’s networks through establishing data and voice networks, testing equipment, correcting problems, troubleshooting, updating documentation and maintaining, monitoring and managing the group’s network systems and related equipment.
• Actively participates in the technical planning, design, maintenance and support of network systems of all AVBOB agencies and at Head Office
• Providing technical advice on networks.
• Coordinate all AVBOB network needs and manage external vendors and partners.
• Identifying users’ needs and requirements and mobilising existing technology to meet their criteria
• Documenting plans, requests, activities and specifications and report on them.
• Perform system upgrades.
• Organise quotes, design systems, arrange and project manage implementations and coordinate various 3rd party providers
• Implements and maintains networking solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of network solutions.
• Establish networks by programming features, establishing interfaces and integrations, following industry standards.
• Documents network by recording configuration diagrams and programming.
• Knowledge sharing on researched latest networking products relevant to AVBOB’s business.
• Provide technical support for wired and wireless networks and provide advice and guidance to business technologies and costs.
• Support and troubleshoot network routing and switching.
• Ensures that backup and scheduling of software maintenance is undertaken timeously of all network facilities/systems  across the Group.
• Execution of daily scheduled recording archiving tasks.
• Perform periodical backup of switch and router configuration if changes do occur. Coordinate system services updates with service providers on the network systems.
• Backup configurations of switches and routers at AVBOB Agencies.
• Document and keep records of all network equipment and their related interconnections
• Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of identifying  needed repairs and/or  ensuring equipment  is in proper working  order.
• Verifies service by testing and reprogramming circuits, equipment and alarms.
• Identify and correct problems.
• Maintains network by troubleshooting and repairing outages, updates documentation.
• Deliver proper client service to all  eternal and external stake holders
• Ensures that forward planning is taken place around networking technologies in line with improved technological advancement in order for growth, sustainability and business continuity.
• Provides advice to business on new networking products before budgeting and procuring. Plans solutions installations by studying technical specifications, prepares an installation schematic.
• Ensures that all networks adhere to approved quality assurance processes. All operational tasks to be in compliance with approved SOP’s.
• Track and monitor SLA's with the external service providers.
• Provide technical support on advisory capacity to all stakeholders where possible and sustain a productive customer relationship.
• Administration
• Assist with the asset verification and budget alignment.
• Provide management reports.
• Support users, update and report on tickets in the service desk system as per SLA’s.
• Highlight abuse of costs and systems.
• Implement systems according to industry best practice.
• Deliver exceptional client service.

Requirements

• Relevant Degree (Networking)
• Cisco Certified Network Professional - Data
• 3 Years’ technical experience in networking
• 2 Years’ experience managing 3rd party suppliers
• Knowledge of premise cabling design and installation.
• Knowledge of enterprise networks, routing and switching.