Hybrid Technician - Midrand at Fidelity Services Group

MAIN PURPOSE OF JOB: To install electronic alarm and security equipment for domestic, commercial and industrial sectors.
 

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Knowledge of Listener advantageous
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as per duty sheet

QUALIFICATION & EXPERIENCE:

• Matric
• Minimum 2 years experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience

DUTIES:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints 
• Give full feedback to clients where necessary
• Complete small installations as and when required
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints
• Give full feedback to clients where necessary
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Report all faults to the Senior Supervisor, Installations
• Complete a stock control check
• Complete daily drive sheets
• Complete job reports and technical invoice
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to Senior Supervisor, Service (Field Line Manager)
• Keep the company vehicle clean and tidy

PERFORMANCE STANDARDS:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards
• Ensure that all customer queries are attended to
• Ensure that you are at your best behaviour when in public
• Ensure you are familiar with the company’s disciplinary code
• Ensure vehicles are in good running condition 
• Ensure you obey all safety procedures while driving the vehicle.
• Ensure that drive sheets are completed accurately
• Ensure that all stock is available at all times and missing stock is reported immediately to the manager
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that inspection checks are completed on a weekly basis
• Ensure that quotes are completed accurately
• Ensure that the company vehicle is clean at all times