Human Resources Operations Manager at Marriott International

JOB SUMMARY

• Reporting to the Director of Human Resources, the successful incumbent will support the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent.
• Manage the day-to-day operational activities of the Human Resources Department.
• Maintain and development a learning culture within the organization in support to drive company values, philosophy and ensure all training and development activities are strategically linked to the organization’s mission and vision. Execute HR objectives by partnering with business to deliver services that meet and/or exceed the needs of employees and enable business success. as well as ensure compliance with applicable legislative regulations , submissions and standard operating procedures.

CANDIDATE PROFILE 

Education and Experience

• Recognized qualification in Human Resources 
• Minimum of 3 years’ experience in managing a Human Resources Operations environment 
• Working experience within a HR Hotel operations environment essential
• Good understanding of South African labour legislation compliance and submissions (i.e. LRA, BCEA, EEA) and HR best practices
• Effective business partnering with stakeholders, management and associates
• Strong interpersonal skills, effective communication and email etiquette
• Professional and pleasant disposition
• Ability to work and adapt to a pressurized environment and ever changing environment 
• Excellent active listening, negotiation and presentation skills
• Problem solving, Conflict resolution skills, decision making abilities, Results Driven 
• Strong planning, organizing and administrative skills and attention to detail. 
• Ability to work without supervision and lead a team 
• Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labour relations and negotiation, and personnel information systems. 
• Knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including worker’s compensation and work accident procedures.
• Proficiency in MS Office packages (Word, Excel, PowerPoint, Outlook) and Payroll Systems

CORE WORK ACTIVITIES

• Embed HR practices and principles into the Business 
• Promote corporate values and enable business success by initiating HR interventions as required
• Bridging management and employee relations by addressing concerns and grievances 
• Support current and future business needs through the development, engagement, motivation and retention of human capital
• Nurture a positive working environment
• Monitor a performance appraisal system that drives high performance
• Prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed 
• Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Knowledge of principles and application of human resources hourly and management payroll methods and practices advantageous.  
• Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
• Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Execute HR Projects and collate monthly HR Reporting 
• Coaching and the development of HODs 
• Assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals
• Managing and Conducting Staff Development Activities
• Coach managers on progressive discipline process.
• Managing Employee Relations and Human Resources Communication
• Analyze accident trends and reports these trends to the management team.
• Sets high standards of performance for self and/or others; 
• Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Managing and Administering Employee Training and Development programs and Plans
• Evaluating Training Program Effectiveness
• Monitor and maintain annual Training Budget 
• Draft and submission of the Annual Workplace Skills Plan, Discretionary Grants and all relevant CATHSSETA correspondence 
• Develop an effective annual Training Plan which meets the needs of associates as outlined in LPA/PDP plans and assists the unit to achieve its goals and objectives
• Collaborates with the property leadership team to identify and address employee and organizational development needs. 
• Responsible for ensuring effective training is in place to enable the achievement of desired business results. 
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Develop, implement and /or train programs focusing on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills. 
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. 
• Aligns current training and development programs to effectively impact key business indicators.
• Develop, executive and lead training courses scheduled in the training calendar, tailoring courses where appropriate to meet requirements of the property, department and individuals. 
• To develop, source and suggest innovative and cost effective training initiatives which meet hotel and individual talent needs, aiming at supporting the associates to reach their individual potential and the property business objectives.   
• Conduct Induction programme for new starters
• Participate in the Associate Relations Committee 
• Provide and maintain Skills development data to support the Employment Equity Plan 
• Participate in HR and Wellness Projects and initiatives 
• Maintain and update workplace profile and BBBEE related required information 
• Co- ordinate and manage CSI initiatives