HRO Talent Management- Assistant Manager at Genpact

Responsibilities

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience to provide a differentiated service to the client 
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.) 
• Initiate, design, and implement business process excellence improvements 
• Demonstrate, and seeks to deepen, an awareness of business/industry issues and drivers 
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business. 
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.  
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. 
• Operation Management: Responsible for repeatable, predictable, and measurable operations which include but is not limited to the following:  
• In-depth understanding of HRO processes supported by Genpact for different geographies.  
• Raises relevant quality and/ or scope issues that may impact delivery and streamlines decision-making processes where possible.  
• Must have a clear understanding of the existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.  
• Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.   
• Escalate issues and seek advice when faced with complex issues/problems.  
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.  
• Creates a logical plan, realistic estimates, and schedule for an activity or project segment.  
• Ensures progress, issues, and agreements are properly documented and acted upon.  
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.   
• Actively participate in all process-related business meetings in-person or virtually through conference calls.  
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.   

Qualifications we seek in you!
Minimum Qualification

• B. Com/M. Com/ with relevant experience in HR domain.
• Preferred Qualifications
• Talent Management experience is required –Experience in Core HR functions.
• Work experience in team handling role.
• Workday Experience a plus
• HR Domain certification would be a plus 
• Excellent MS Office and Excel skills 
• Proficient with Operational Excellence Practices
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis