HR Business Partner Lead at Santam Insurance

What will you do?

• HR BUSINESS PARTNER LEAD x3 
  •  Client Solutions
  •  Broker Solutions
  • Specialist, Partner Solutions & Santam Re
• Human Resources has 3 positions available for a HR Business Partner Lead, reporting to the Head: HR Delivery based in Gauteng or Western Cape.  
• You will partner the leadership team of the defined business area and human resources colleagues to implement the Group HR strategy, aligned to business needs. 
• Key to the success of the role is the ability to develop a strategic partnership within assigned portfolios.  This comes from understanding the department or business’ key strategic challenges and providing HR intervention to help the leaders achieve their goals and create positive and productive workplaces.

What will make you successful in this role?

Supports leadership team on people issues 

• Translates business requirements into effective HR practices delivering people solutions aligned to the objectives for the business area
• Influences leadership around people agenda and issues
• Analyse HR data and interpret ito trends and suggestions for decision making

Develops annual HR strategic plan to support the business area plan

• Contributes towards the business area’s operating plan and develops a people operating plan
• Evolves this in line with changing needs
• Tracks and reports progress on plan to the business on a regular basis

Owns talent management for the business area

• Builds leadership competence through coaching and guide line management around people processes to deliver the People Strategy
• Implements a talent management framework (including succession management)
• Identifies the immediate and long term talent issues that impact the area and put appropriate plans in place to address
• Agree suitable strategies to ensure talent pipelines are in place at leadership, technical and operational levels to meet the performance and growth objectives of the business area
• Ensures the retention of high performing and high potential employees through the proper management of learning and development opportunities, mentoring, coaching and reward application
• Implements the employee value proposition

Manages recruitment & selection

• Work closely with Talent Acquisition COE to ensure alignment to the Talent strategy of the Business unit
• Identify critical and scarce skills for business unit and agree strategies with all relevant COE’s (e.g. Talent acquisition, L&PD &Total Rewards) to ensure appropriate pipelines over short and longer term

Facilitates organisational design & change management

• Facilitates change and transformation initiatives
• Drives transformation and change initiatives across the business area and guides the business on the management of risk and the business impact
• Ensures effective organisational design process and structures

Helps to shape the culture 

• Ensures that values and leadership standards are communicated and understood at all levels in business area
• Helps the business area establish and maintain high levels of employee engagement by clarifying the levels of employee engagement and partners with the business to develop solutions to address these

Delivers Key HR initiatives as the key interface 

• Identifies projects and HR initiatives in line with business area needs
• Works with Head of HR Delivery and COE to get buy in and support
• Partner with key stakeholders within business area to ensure that all HR projects are appropriately communicated    
• Co-ordinates project integration initiatives into annual plan 
• Partner with other HRBP Leads and COE to implement strategic HR plan

What will make you successful in this role?

Improves the overall people effectiveness of the business area

• Provides high level people management advice, guidance, support 
• Advises and educate on HR policies and procedures 
• Implements all people processes and practices and ensure that they are legally compliant and fairly applied
• Identifies any potential customizable HR processes and policies, presents business case to Head of HR Delivery and oversees any of these changes
• Supports, develops and coaches line managers to manage employee relations issues, using HR policies and procedures

Provides specialist ER advice and support 

• Ensure policies, structures and procedures are properly communicated to all, consistently applied and monitored to ensure co-operation and respect amongst all levels of staff
• Monitors labour trends and implement strategies and policies accordingly with emphasis on risk management
• Designs and conducts coaching and training in employee relations, labour law, negotiation skills, disciplinary procedures, grievance and conflict resolution processes
• Manages all discipline, disputes and grievances through the required channels and according to parameters as described in applicable collective agreements
• Protect the interests of the company by ensuring all interventions and policies are in place to mitigate any ER risk and pave the way for labour harmony
• Identify and/ or evaluate causes of conflict and propose appropriate corrective action
• Compile reports on ER activities throughout the business unit as well as internal labour relations trends

Facilitates reward processes

• Manages the annual salary review process
• Identifies need for reward programs and manages delivery from the COE

Manages learning and development implementation

• Helps implement, develop and facilitate a learning environment
• Identifies learning and development needs and contracts with CoE to design and deliver   
• Support and manages the delivery of learning and development solutions and programs from the CoE

Employment Equity

• Support business in developing their EE plan (including numerical targets and AA actions)
• Facilitate the alignment of business strategy and EE plan
• Ensure execution of all initiatives in line with the BU EE Plan

Develops and manages key relationships 

• Participates and integrates with HR team to achieve goals 
• Creates and develops a partnership role to line management and to the business 
• Participates and integrates with HR team to achieve goals 

Qualification and Experience

• a Postgraduate qualification in Behavioural Sciences/Business Management/ relevant HR qualification
• 5-8 years’ experience in a senior human resources role covering all areas of the function
• HR Management experience in a call centre/contact centre environment will be advantageous
• Ability to travel (domestic travel)
• Managed relationships with senior leaders
• Service delivery role experience. 
• Strong experience in the ER field. 
• Industry experience 
• Knowledgeable about HR practices: recruitment, talent development, performance management, facilitation, legislation, labour relations, leadership and organisational development, change management and remuneration
• A strong understanding of HR legislation and requirements, and the ability to apply the relevant legislation in the work environment. Specifically, knowledge of employment practices & compliance (Labour Relations Act, Basic Conditions of Employment Act, Employment Equity Act, Skills development Act)
• Good knowledge and understanding of HR Best practices, policies and procedures

Knowledge and Skills

• Business acumen
• General HR Consulting skills 
• Ability to build and maintain good internal as well as external relationships
• Strong communication, negotiation and interpersonal skills
• Strong presentation skills 
• Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
• Ability to conduct self in a professional manner at all times
• People management skills: Ability to work with individuals and team
• High degree of self-management, displaying an organised and measured approach to the workload and the clients
• Project Management skills
• Organisational development and change management 
• Time Management skills (ability to plan and prioritise tasks)
• Strong judgement, integrity and discretion

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others