HR Administrator 1 Year FTC (Employee Benefits) at CBRE Excellerate

Purpose of the job:

• To support the HR team by providing administrative assistance relating to employee benefits programs, specifically medical and retirement funds, ensuring compliance with legal and company requirements, and providing excellent service to employees regarding their benefits.

Key Responsibilities:

• Determine eligibility of employees for the benefit plans.
• Educate employees about the company’s benefits program to encourage informed enrolment.
• Assist employees in the benefits program enrolment and benefit claims processes.
• Support the payroll department with communication of deductions or changes to employees’
• salaries as related to benefits.
• Maintain accurate records of all employee benefits data in an electronic database.
• Uphold confidentiality of each employee’s documentation and files.

Retirement Fund Claims:

• Educate and Communicate: Provide clear information to employees about the benefits available, how to file claims, and the documentation required.
• Organize and Track: Maintain organized records of all benefit claims and track their progress. Use relevant HR software to manage data efficiently.
• Understand Regulations: Have a thorough understanding of relevant laws and regulations such as the Pension Funds Act to ensure compliance and proper guidance.
• Assist Employees: Offer support to employees during the claim process, helping them understand their entitlements and how to complete claim forms correctly.
• Liaise with Providers: Work closely with Retirement Fund Administrators as well as third party Financial Services / Employee Benefits service provider to resolve any issues and expedite the claims process.
• Review and Process: Carefully review claim submissions for accuracy and completeness before submission. Ensure timely submission to providers.
• Follow Up: Regularly follow up on pending claims and provide updates to employees. Address any delays or complications promptly.
• Feedback Loop: Create a feedback system to learn from past claims and improve the process. Use this feedback to make necessary adjustments to policies or procedures.

Requirements:

• At least 2 years of experience working in an HR-related role, preferably within the employee benefits environment.
• Tertiary qualification in Human Resources, Business Administration, or a similar field.
• Expertise in HRIS and other HR-related systems.
• Strong understanding of relevant employment and labour laws.
• Excellent written and verbal communication skills.
• Proficiency in MS Outlook Word and Excel.