Housekeeping Supervisor - Skukuza at MORE Family Collection

KEY FOCUS AREAS
Housekeeping Service

• Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
• Ensure spring cleaning of guest rooms when required.
• Ensure room fresheners are performed to the property and company standards.
• Ensure turn down service is performed according to company standards.
• Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.

Laundry Service

• Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
• Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
• Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
• Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.

Guest Areas Cleaning

• Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
• Ensure thorough cleaning of dustbins and garbage room area.
• Ensure separation of garbage (bottles/ paper) according to property/company standards.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply.
• Sound knowledge of hygiene.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.