HOC Desktop Assessor at Nedbank

Job Purpose

• The company requires an individual that can fit the role of a buildings desktop assessor to form part of our unique team.
• To manage, control and attend to contractor audits, desktop assessments and enforce correct interpretation of the Nedbank Homeowners insurance policy with panel service providers and clients.
• Perform a mentoring and coaching support function to the Nedbank Insurance claims assessors and service providers on products and technical aspects where specialised knowledge is required in resolving intricate challenges regarding claims relevant to Homeowners insurance policy cover.

Job Responsibilities

• Compile quality valuations of all types of properties for mortgage lending purposes including assessment of property risk and ensuring compliance with all procedures by conducting physical property inspections, research and analysis of market data and appropriate application of valuation methodologies.
• Provide advisory services to all internal stakeholders within property finance by facilitating deal forum meetings and attending formal credit meetings.
• Vet and authorise external and internal valuations in accordance with the mandate structure as per the valuation policy by application of quality control measures.
• Ensure the property book financial and physical elements and returns are maintained by undertaking timeous review valuations within the defined scope of the valuations and credit policies.
• Meet stakeholder expectations by ensuring quality valuations are completed within the prescribed turn around times.
• Build and maintain relationships with internal and external stakeholders through effective communication and engagement.
• Share expert knowledge and industry trends with all stakeholders through technical and advisory services.
• Ensure extraordinary client experience through professional conduct and interactions.
• Improve workflow efficiency in order to provide a professional service delivery by proper allocation and application of time to the work plan.
• Schedule and coordinate activities for self and/or others by identifying the appropriate resources required to perform these activities within a specific time frame in order to achieve business objectives.
• Address disparities as a result of incorrect application of methodology and data by taking corrective action.
• Make balanced and informed decisions by identifying, analysing, interpreting and applying relevant data.
• Manage cross functional relationships through consistent feedback on work flow progress.
• Mitigate risk through the application of technical skill by verifying, formulating and managing special conditions, sign-offs, consents and any other requests from the business.
• Contribute to Nedbank property valuation business by sharing Industry experiences and providing input on issues that impact bank and industry policies and procedures.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing and up skilling of identified candidates. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Job Responsibilities Continue

• The types of claims dealt with include any building related claims such as burst geysers & pipes with resultant damage, storm damage to properties, flooring, interior cosmetic repairs to properties, electrical and electronic work etc.
• Validation of claims by means of underwriting, review of previous claims history and referencing and verifying the details of the insured peril as reported by the service provider in line with the relevant policy wording: Validation electronic equipment/ machinery breakdown claims and review reports from electrical SP’s.
• Identifying what is required and outstanding from client. Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Quantification and cost management in determining the scope of work compared to agreed rates on buildings related claims as well a ensuring visible damages are reflected on the mandatory photos from the insured or service provider Risk management, detect and identify fraudulent claims and any overcharging by clients and service providers. Perform risk management function by identifying underwriting risks and identifying inadequate Sum Insureds of dwellings for physical RCV where necessary.
• Ensure adherence to all legislative requirements.
• Reporting and operational efficiency. Ensure quality and accuracy of reports, pricing and workmanship rendered by service providers.

Competencies Required

• Validation of claims according to the various insurance policies in place.
• Liaising with clients, service providers, procurement, underwriting, FNOL, GFS and claims.
• Finalise all reports and administration.
• Making decisions, handle all administration and telephonic queries arising around that Quantification by either drafting a scope of work and finalizing the cost of the claim according to agreed rates or comparing quotations and reports received from service providers and clients compared to the scope of work and agreed rates.
• Managing the cost from the start of the claim until the claim is finalized within the set parameters and agreed scope of work.
• Handling and resolving complaints and queries from clients, internal stakeholders as well as external stakeholders such as builders, engineers etc.
• Conduct all the above to the required performance and quality standards that are in place.

People Specification

The ideal candidate should demonstrate the following:

• A way of work that anticipates the requirements of various stakeholders when engaging through all mediums of communication
• A passion for consensus-based decision making
• The ability to deliver in a high-pressure, innovative environment
• Curiosity and comfort with numbers and large data sets
• A level of influence that creates buy-in and win-win outcomes with stakeholders
• Excellent negotiation skills
• The ability to engage at strategic, tactical and operational levels of the business
• Excellent verbal and written interpersonal skills
• Ownership of personal development

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BSc (Hons) in Property studies or BComm (Hons) - Valuations.
• A tertiary qualification or significant progress towards obtaining any construction or built environment related qualification would be highly beneficial.
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.

Minimum Experience Level

• The role requires an individual 3 years' experience in property valuation, with strong technical knowledge of the buildings industry and the associated cost and workmanship variables.
• A valid driver’s license
• Building/ Electrical/ Machinery/ Breakdown claims experience