Healthcare Manager at Faircape Group

The Healthcare Manager will be responsible for the daily operations of the facility, ensuring all administrative and customer service requirements are delivered efficiently and effectively. 

The Healthcare Manager will implement and oversee all clinical and nursing processes and liaise with the Multidisciplinary Team, medical professionals and families of residents. The Healthcare Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.

If you would like to work in a collaborative healthcare setting with a supportive team dynamic, this is the job for you. 

Specific duties include but is not limited to the following:

Clinical Responsibilities: 

• Serve as a mentor and provide guidance to shift leaders (registered nurses).
• Incident reporting and investigation.
• Competence assessments and mentoring of staff.
• Complete spot checks and discuss with Shift Leaders
• Ensure staff adhere to scope of practice and best practice regulations
• Liaise with Management, Faircape Doctors, Occupational Therapist, Social worker and Dietician regarding any health/medical problems concerning residents when necessary. 
• Attend monthly MDT meetings to discuss implement action plans
• Inform the Management team of any situations concerning resident’s care that requires intervention or follow up
• Review care plans with the Shift Leader when necessary and if required refer any residents to the appropriate hospital or other facility. 

Administration and Reporting 

• Monitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation
• Attend and supervise the nursing handover procedure daily as per the policy
• Prepare weekly reports and submissions to Management
• Monitor and approve all requisitions via the Healthcare Administrator to Claremont office
• Ensure that all policies and procedures are adhered to
• Ensure admission process is adhered to and that there is sufficient beds according to availability and diagnosis
• Oversee that all documentation for admission are in order
• Sign off of resident evaluation form/review and escalate any concerns immediately 
• Interview prospective residents and their families, obtain all relevant medical reports as per company procedure 
• Identify training needs and oversee the implementation of training programmes 

Resident and Family Interaction

• Customer service levels are continually monitored and managed 
• Ensure both quality and efficient delivery of services at the facility
• Have full knowledge and communicate types and levels of services offered within the facility (i.e. long term and/or subacute) to interested persons enquiring about the facility
• Interface with families regularly and where support, assistance or decision making input is required
• Resolve complaints
• Provide effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staff
• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction. 
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.

Risk Management and Emergencies

• Supervise implementation of infection control procedures during any outbreak or suspected infection occurring
• Make recommendations on quality improvement interventions and process changes.
• Record and action any incidents that occur in the healthcare and village and report to it as per company procedure
• Do Health and Safety checks on auditor according to procedure as well attend any meetings if required 
• Supervise fire drills and evacuation plans
• Be contactable by means of company cell phone and respond to emergencies
• Inform Legal Department at Claremont office of any possible conflicts and follow up
• Implement plans, prepare the facility and be present at all inspections (DOH and DSD)

Requirements

• Qualifications - NQF Level 7 and higher would be highly advantageous
• Clinical qualification would be an advantage
• Registered with HPCSA or SANC

 Experience and Knowledge 

• Proven management experience
• Experience in a similar leadership position
• Experience in a geriatrics environment advantageous
• Previous hospital experience advantageous 
• Knowledge of Dementia care, Frail care, palliative care, rehab, strokes advantageous 

Skills and Attributes: 

• Excellent multitasking skills
• Strong interpersonal skills
• Critical thinking and problem-solving abilities 
• Dependability
• Proactive 
• Professional communication
• Managerial skills
• Making sound decisions
• Computer literate
• Excellent verbal and written communication