Head Transactional Banking Fraud (Everyday Banking) - JHB at Absa

An exciting role that focuses on Transactional Banking Fraud within the Fraud Solutions focusing on managing different transactional fraud types and Scam fraud. The incumbent has an interesting and challenging role of leading a team of Fraud Specialists in combating transactional and scam fraud. The incumbent must build relationships with other banks within South Africa including understanding the intricacies of payments movement outside of the country through fraudulent means. The incumbent will also be expected to participate in industry forums such as SABRIC working groups to facilitate and champion solutions at an industry level on behalf of Absa. The role cuts across retail and relationship banking customers.

Job Description

KEY RESPONSIBILITIES:

The high-level duties include but not limited to:

• Lead the Transactional Banking Fraud team to optimize performance and improve both fraud preventions and recoveries efforts.
• Investigate fraud cases to decide on Fraud vs No Fraud, customer negligence vs gross negligence in an effort to make a determination of bank liability or customer liability.
• The investigations lead to understanding fraud moduses and trends including recommendations for products within RBB including Digital platform to improve controls to prevent future fraud.
• Collaborate with Forensics and Financial Crime in order to curb fraud and ensure that optimum investigations are conducted with the support of other banks and merchants to for purpose of arrests and convictions of fraud perpetrators.
• Design and implement automated solutions aimed at improving cost to serve including automated solutions to combat crime.
• Attend industry forums, champion and lead the Absa ways of doing things in order to ensure that Absa gets its fair share of fraud recoveries to minimize customer and bank losses.

MINIMUM REQUIREMENTS:

• Bachelor’s degree) or equivalent NQF level 7 qualification
• Master’s degree will be an added advantage.
• A minimum of 2 years Operations Management experience
• 3-5 years’ experience in Senior Management & Leadership experience
• Fraud related qualification will be an added advantage
• Transactional Fraud experience in a Banking environment would be an advantage

WHAT’S ON OFFER:

• Great Team environment
• Autonomy to produce excellent results and delight colleagues and customers.
• Opportunity to influence and interact with senior management across RBB and CSO
• Work in a multi –disciplinary environment
• Opportunity to discover and learn