Head: Pension Backed Home Loan at Momentum Metropolitan Holdings Limited

Requirements

• Relevant post graduate business degree.
• Over 5 year’s financial service experience.
• 3 – 5 year’s management experience.
• Minimum 5 years of experience in operations management, customer service management, or related roles.
• Proven experience in financial management and reporting.
• Expertise in Lean, Six Sigma, or other continuous improvement methodologies.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent leadership, communication, and interpersonal skills.
• Experience in Home Loans an advantage.
• CA(SA), Qualified Actuary, CFP or MBA an advantage.

Duties & Responsibilities

• Take accountability for the Pension Backed Home Loan Product within Momentum Corporate and play an integral role in refining the processes necessary to optimise the new Product to all stakeholders.
• Continuously focus on the development, implementation, and ongoing management of the product in line with Member Solution’s strategy.
• In collaboration with internal stakeholders, expand the development and implementation of an overarching strategy that will deliver on returns for Momentum Corporate.
• Develop and embed a distribution model to enable the growth for pension backed lending across all Momentum Corporate fund clients.
• Develop and implement the sales and marketing initiative to grow the Pension Backed Home Loan product.
• Develop and implement a client experience framework and initiatives to improve client engagement and loyalty.
• Gather, collate, co-ordinate and analyse feedback from clients and make recommendations to improve client service and fair treatment of clients within area of responsibility, and coordinating client/partner training where required, identifying areas for improvement.
• Work closely with client service teams to ensure consistent and high-quality support.
• Create client communication strategies for consistent and accurate information flow.
• Lead and oversee Pension Backed Home Loan operational activities to ensure they align with business goals.
• Implement operational strategies, systems, and processes to enhance efficiency.
• Monitor key performance indicators (KPIs), reporting metrics, and budgetary controls.
• Collaborate with cross-functional teams to streamline operations.
• Identify and implement Lean, Six Sigma, or other quality improvement methodologies.
• Optimize workflows and eliminate process inefficiencies. Foster a culture of continuous improvement through regular training and development.
• Utilise data analytics to track performance and identify trends for improvement.
• Oversee budgeting, forecasting, and financial reporting processes.
• Ensure accurate and timely financial statements and other required reports.
• Monitor financial performance and provide insights to guide decision-making.
• Implement cost-control measures to ensure financial health and sustainability.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Keep abreast of legislation (notably the national credit act and the pension fund act), competitor positioning and best practices to gain insights on optimal distribution strategies, capabilities and value creation in retention initiatives.
• Keep abreast of current market developments and industry best practices
• Conduct research and analysis to provide for insights and opportunities as well as to mitigate for possible limitations to the member distribution model.
• Develop, implement and manage a business continuity plan for the pension backed lending business that support the full value chain of member solutions.
• Identify and develop strategic opportunities for the business in order to grow the product.
• Ensure collaboration between the sales distribution and key client management teams to ensure that clients' requirements are met, sales targets achieved, and profit goals met.
• Implement the business development strategy and tactics in order to close identified business.
• Analyse and mitigate for risks associated with the member solutions distribution strategy and model.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Demonstrate exemplary leadership behaviour, through personal involvement, guidance, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Lead and mentor the operations team, promoting professional development and growth.
• Foster an inclusive and collaborative work environment.
• Set clear performance objectives and conduct regular evaluations.
• Encourage innovation, change agility and collaboration within the team.

Competencies

• Business Acumen.
• Strategic thinking and problem-solving.
• Proactive and results-oriented mindset.
• High attention to detail and accuracy.
• Ability to manage multiple projects simultaneously.
• Strong collaborative and team-building skills.
• Entrepreneurial mindset.
• Client Experience Orientated.
• Customer/ Stakeholder Commitment.
• Drive for Results and Disciplined Execution.
• Leads Change and Innovation.
• People and stakeholder management.
• Diversity and Inclusiveness.
• Impact and Influence.
• Self-Awareness and Insight.
• Strong communication and presentation skills.