Head of User Experience at Old Mutual South Africa

Carries out and leads the Experience Design activities that will inform and execute Digital Strategy through user centered design approach. This involves the support of user research, interaction design, prototyping and user testing activities in their various guises as well as the management of experience design standards, methods and frameworks.

• Scope, Manage and plan the User Experience Design activities
• Ensure that use of knowledge management and collaboration platform(s) for UX design processes, tools and artefacts
• Manage processes that facilitate easy and continuous user engagement at testing facilities for research and testing
• Work with Digital Products Owners, Ecommerce, Digital Analytics, Digital Marketing and Digital Operations that product design decisions are always customer Led.
• Participate in knowledge sharing between different tribes, feature teams.
• Provide feedback and updates to the methods and protocols established in the integrated digital experience design capability.
• Leverage the measurement framework for the experience performance of Old Mutual Limited touchpoints and that the analysis drives design decisions and continuous improvements.
• Monitor and shape digital experience design work output through standardized and integrated design methods across the various design disciplines, resource allocation and optimisation on a regular basis.
• Ensure that all decisions are data led through regular user testing and reporting, customer research and insights and the application of data analysis techniques.
• Work as needed with customers and users to understand their needs in order ¿to build the right things and build the right things right¿.
• Work with product owners across the Digital business to understand market needs & vision; work with teams to quickly translate that vision into designs for working software.
• Contribute through design and reliable research insights to the bench strength capable of sustaining Old Mutual Digital and Customer-Led ambition.
• Demonstrate an understanding of Agile / Lean methodologies and the structures and processes required for continuous delivery.
• Ensure effective documentation and communication of design are created via prototypes, workflows, journey maps, wireframes, mockups, story definition, usability findings and UI designs.
• Ensure that design is holistic across its dimensions and that the final experience outcome is a composite whole of the various disciplines in the design process.
• Continuous Evangelisation of the digital experience design practice within the digital capability.
• Contribute towards the management of design (standards, patterns, components, tools etc.) and knowledge (customer, business, trends,
• metrics etc.) frameworks that form the basis of the Old Mutual digital experience design environment.
• Establish continuous learning and growth within the digital experience design practice, ensuring that it stays current with modern trends.

Role Requirements:

• +5 Years’ experience as a Senior UX Designer/Lead
• A track record of leading and inspiring design teams
• Experience setting up user research programs and testing methodologies that drive design decisions.
• An online portfolio that demonstrates your results, process, and way of thinking about user experience and product design

Closing Date

25 February 2023