Head, Digital Engagement Entrenchment at Standard Bank Group

Job Description

To design, test and deploy iterative tactics (in response to changing market conditions) to effectively onboard and entrench customers to drive increased value extraction for Affluent Market respectively (e.g., activation, retention, adoption, usage of digital, re-engagement of services, etc.). To contribute to the growth and increase in sales of the respective segments in a longand short-term period through proactive acquisition and entrenchment

Qualifications

• Business Commerce

Years of Experience

• 5-7 years Experience in developing and executing campaign solutions and experience in the use of analytical skills when detecting patterns, brainstorming, observing, interpreting data, and making decisions based on the multiple factors and options available
• 5-7 years Experience in managing product and solution delivery, delivering business value, managing teams and managing IT projects with multidisciplinary teams. Experience in effectively managing relationships across the value chain to deliver a programme of work. Experience in effectively managing front to back delivery teams i.e. business, specialised functions (SMEs) and IT delivery. Strong business and product background. Strong technical / IT understanding. Minimum of 3 years working in an eCommerce

Additional Information

Behavioural Competency

• Convincing People
• Developing Strategies
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Seizing Opportunities
• Team Working
• Understanding People