Head Client Enablement at Nedbank

Job Purpose

• Develop and execute on a strategy that will result in Client Designed value proposition to sales teams through the alignment and integration of data insights and capability, advice, solutions, technology, branding, marketing and communication. Continuously assess requirements, opportunities and capability to create value and growth in conjunction with Operations, Business Innovation, Product Ownders and other stakeholders within the WML Division, Cluster and Nedbank. Manage a portfolio of capabilities to enable the division with new ways of working, tools and infrastructure.

Job Responsibilities

• Develop and deliver Client Enablement strategy:  Through external and internal environment scanning, consultation and research create a strategy and road map for the Client Enablement function that will provide direction, clarity and priorities for the CE team as well as all consumers of CE outputs; Organise and enable teams and resources with clear structure, process, accountabilities, metrics and skills to deliver as required; Continously identify stakeholder and stakeholder groups with whom to position CE, its purpose and strategy in order to create awareness and activate networks for the CE team. Identify / review and build or source the required capabilities in the areas of BI, CVP's, Marketing and Branding. Collaboration with all divisional, cluster and Nedbank partners positioning our gloablly integrated advice led CVP and ensure execution.
• Market Conduct: Take ownership of Market Conduct Compliance within the business; that includes taking accountability for the reporting, implementation and embedment of Market Conduct in the business.
• Client Experience Forum: Manage and take ownership of the centralised client experience forum and the supporting complaints management team. Be responsible for the identification of root cause analysis of complaints and implementation of mitigating actions.
• Enable Growth: Lead continous awareness and search for external opportunities, threats and recommend actions/responses; Lead collaboration with WML Division, Wealth Cluster and Nedbank Sales and Service teams to ensure growth in sales, revenue, retention and quality of business; Continously drive towards deep client empathy and operational transformation in conjunction with leaders of product areas, operations, IT/digital, business transformation and support functions; Lead culture shift towards a data driven, digital organisation through personal technical knowledge, understanding of business and client needs as well as change leadership skills.
• Effectively Team Lead: Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity; Demonstrate exemplary leadership behavious, through personal involvement, commitment and dedication in support of organisational values; Select and recruit suitably qualified talent in line with Employment Equity principles and organisational values; Drive a culture that guides and directs best practice, fostering an environment of continous learning, improvement and cohesiveness; Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members; Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted; Identify employee growth and development needs and schedule interventions to enable on-going development, training and personal growth; Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

People Specification
Essential Qualification

• Relevant Degree / Tertiary Qualification and Post Graduate Qualifications preferably in Commerce, Marketing, Banking and Investments.
• Business Analytics or Strategy qualifications will be advantageous
• Ideal candidate would have explored Digital / Fintech learning formally or informally. 

Preferred Certifications
Type of Exposure

• Developing a group strategy plan
• Developing a stakeholder management grid for the group
• Developing succession plans
• Formulating and implementing communication strategies to cascade group functional strategies
• Executing major organisational change
• Networking and building relationships
• Creating a business plan
• Developing programs that promote positive employee relations
• Building and Leading a Team
• Developing multiple creative solutions

Minimum Experience Level

• 10 - 15 years' experience with a combination of atleast the folloiwng: Marketing, Financial / Wealth Management Advice, Solutions, Business Analytics and CVP insights and research optimization;
• Experience in forumulating, designing ang setting up new business models and areas;
• Functional Strategy formulation and execution;
• Track record of strong organisational skills;
• Experienced in commercial and business analysis, competitor research and innovation;
• High degree of confidence with financial and numerical analysis derived from Data Insights;
• Experience as an advisor and expert for Client Enablement type function in complex business environments.

Technical / Professional Knowledge

• Capacity planning
• Change management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Leadership development
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Strategic HR planning principles
• Behavioural Competencies
• Customer Focus
• Establishing Strategic Direction
• Building Organizational Talent
• Business Savvy
• Cultivating Networks and Partnerships
• Leading Change