German Customer Service Representative at Surgo HR & Training

• As a German Customer Service Representative, you will be responsible to ensure that every customer interaction is met with exceptional service and support. Your main goal is to provide a seamless and satisfying experience to customers, addressing their needs with professionalism, empathy, and efficiency.

Key Responsibilities:

Customer Support:

• Deliver outstanding service by handling a variety of customer interactions, including orders, emails, calls, complaints, and return-to-sender issues. Ensure all customer inquiries are addressed promptly and effectively.

Proactive Outreach:

• Engage with existing customers proactively to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter.

Issue Prevention:

• Review new customer orders and provide design and order support to prevent potential issues. Work closely with the team to ensure that all processes and policies are up-to-date and customer-friendly.

Issue Resolution:

• Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication. Address complaints and issues with a positive, solution-oriented approach.

Feedback Loop:

• Track and forward customer feedback through available channels, contributing to continuous improvement in our products and services. Use feedback to support the development of sustainable solutions and enhance the customer experience.

Requirements:

Hard Skills (Qualification, Know-How, Experience):

• Fluent in the respective customer language (German, French, or English).
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills (Personal and Social Competencies):

• Strong customer orientation with a genuine desire to help and support customers.
• Friendly, supportive, and patient demeanor, able to handle challenging situations with grace.
• Excellent result orientation, with a focus on achieving customer satisfaction and resolving issues effectively.
• Ability to work collaboratively in a team environment, contributing to a positive and productive work culture.
• Efficient and diligent working style, with strong organizational skills and attention to detail.